Elizabeth Hutchings

Lead Investigator at Telecommunications Industry Ombudsman
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Melbourne Area
Skills

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Credentials

  • Certificate IV in Community Mediation
    Dispute Settlement Centre of Victoria
    Aug, 2008
    - Oct, 2024
  • Certificate IV in Government Investigations
    KPS Training

Experience

  • Telecommunications Industry Ombudsman
    • Australia
    • Telecommunications
    • 100 - 200 Employee
    • Lead Investigator
      • Jun 2021 - Present

      Managing a team of Dispute Resolution professionals at the TIO specialising in technical complaint. Managing a team of Dispute Resolution professionals at the TIO specialising in technical complaint.

  • nbn™ Australia
    • Lead Resolution Manager - Senior Escalations Team
      • Nov 2019 - May 2021

      Managed a team of Resolution Managers providing guidance, advice and support in managing complex, high-risk cases and complaints to ensure appropriate and reasonable outcomes were achieved.

    • Case Manager
      • Jul 2018 - Nov 2019

  • Department of Education & Training, Victoria
    • Australia
    • Education Administration Programs
    • 700 & Above Employee
    • Senior Fraud Investigator
      • Aug 2017 - Mar 2018

      Conducted investigations into allegations of fraud and corruption within the Department of Education & Training. Conducted investigations into allegations of fraud and corruption within the Department of Education & Training.

  • Veterinary Practitioners Registration Board of Victoria
    • Australia
    • Government Administration
    • 1 - 100 Employee
    • Registration and Projects Officer
      • Jan 2017 - Sep 2017

      Conducted a wide reaching review of historical registration decisions and coordinated the amendment of these registrations. Reviewed and updated the registration fee schedule. Drafted the 2016/2017 & 2017/2018 Annual Report. Coordinated a new website, branding and records management project . Conducted immediate action investigations. Conducted a wide reaching review of historical registration decisions and coordinated the amendment of these registrations. Reviewed and updated the registration fee schedule. Drafted the 2016/2017 & 2017/2018 Annual Report. Coordinated a new website, branding and records management project . Conducted immediate action investigations.

  • AHPRA (Australia Health Practitioner Regulation Agency)
    • Australia
    • Government Administration
    • 700 & Above Employee
    • Investigator
      • Apr 2016 - Nov 2016

      Investigated notifications about health practitioners, providing reports and recommendations to Boards so they can take appropriate regulatory action. Investigated notifications about health practitioners, providing reports and recommendations to Boards so they can take appropriate regulatory action.

    • Industry and systemic issues specialist
      • Aug 2015 - Apr 2016

      Conducted investigations into systemic issues in the telecommunications industry and supported telecommunications companies understanding of their compliance obligations.Provided advice to the ACCC, ACMA and the Department of Communications on changes in the telecommunications industry. Provided input and guidance for submissions to Code and legislation reviews.

    • Case Review Officer
      • Nov 2013 - Aug 2015

      Reviewed decisions made by TIO staff. Managed difficult consumer behavior. Identified training needs and conducted training and mentoring of staff to improve decision making.

    • Senior Investigations Officer
      • Feb 2011 - Nov 2013

      Conducted complex investigations into telecommunications complaints and negotiating fair and reasonable outcomes for the parties. Analysed large amounts of complex information while interpreting and applying laws, codes and other regulatory instruments. Communicated complex decisions to a variety of internal and external stakeholders.

    • Invetigations Officer
      • Mar 2009 - Feb 2011

    • Enquiry Officer
      • Mar 2007 - Mar 2009

Education

  • Australian Catholic University
    BA/BBUS, Marketing, Science, Asian Studies, Drama
    2001 - 2006
  • Caulfield Grammar School
    1999 - 2000

Community

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