Short Course Operations and Communications Manager

• Jul 2017 - Present

Support Engagement Coordinator: Communications

• Oct 2016 - May 2017

• Developed a coordinated programme of communications to the University's community of alumni and supporters.• Led on alumni social media channel content development and strategy• Project manager of website refresh. • Developed a coordinated programme of communications to the University's community of alumni and supporters.• Led on alumni social media channel content development and strategy• Project manager of website refresh.

Operations and Communications Manager (Maternity cover)

• Jun 2015 - Sep 2016

● Communicate benefits of products and services of the RAD to both current and prospective members and manage communications and engagement of Continuous Professional Development (CPD) scheme. Plan and carry out a strategic approach to membership recruitment to increase the membership base.● Overseeing the operational work of the Examinations Board worldwide, managing communications between all key stakeholders; examiners, national/regional managers and different departments.● Edited and proofread publication ‘Focus on Exams’ (3 x per year), overseeing translation and contributing copy.● Manage and produce e-publications, internal and external. Report and analyse open and click-through rates.● Production of marketing collateral; both print and digital. ● Responsible for creating website copy and using CMS to manage Examination web content.● Social Media strategy for Examinations department, including creating and curating content, reporting and analysis.● Develop and promote a consistent corporate image and create and maximise media opportunities worldwide.● Responsibility for four direct reports, including annual reviews and recruitment.● Manage review of the department’s compliance with Data Protection requirements.● Manage and conduct initial training for new department employees, including international.

Digital Design Program Manager

• Oct 2012 - Jul 2014

• Coordination for the Digital Design Program; overseeing day to day operations for 50-60 students, and up to 30 full and part time members of staff.• Coordinate with the Education Administration Department on curriculum updates.• Run program events (e.g. orientation, introductory sessions, graduation, industry night, talks, etc).• Ongoing communication with students on personal and academic issues as well as employment opportunities and maintain student records.• HR for department, including payroll, staff and vacation tracking, basic accounting and petty cash.

Design Entries Manager

• Dec 2008 - Aug 2012

• Coordinate all aspects of 34,000+ entries into international advertising competitions, with particular responsibility for the Design section, (2,200+ entries) and Jury of up to 21 international, high ranking members of the creative community.• Launch website, feedback customer issues with online entry system and make improvements.• Manage the recruitment and lead up to 8 temporary staff• Preparing exhibitions of the 2-300 pieces shortlisted• Recording and facilitating large group discussion; awarding of prizes• Planning judging schedules and data entry into systems• Analysis and interpretation of entry data and award ‘rankings’ for reports.• Filing, archiving and managing offsite and onsite storage.

Steward

• Apr 2008 - Aug 2012

Voluntary 'Front of House' position Voluntary 'Front of House' position

Account Executive

• Mar 2008 - Jul 2008

Office Administrator

• Aug 2007 - Dec 2007

Office Administrator

• Apr 2007 - Aug 2007

Lettings Administrator

• Jun 2006 - Apr 2007