Experience

Tenebrae Choir

• United Kingdom
• Musicians
• 1 - 100 Employee

• Concerts Manager

  • Nov 2021 - Present



Trinity Laban

• United Kingdom
• Higher Education
• 200 - 300 Employee

• Department Coordinator

  • Mar 2021 - Aug 2021



Intermusica

• United Kingdom
• Musicians
• 1 - 100 Employee

• Senior International Touring Coordinator

  • Sep 2019 - Sep 2020

  • Ensuring all component parts of orchestral tour projects were in place, including: accommodation, visas and transport (flights, trains, coaches). requiring accuracy, attention to detail and a clear communication style. Creating detailed plans and itineraries, balancing the needs of presenters and clients to ensure the most effective tour is delivered. • Creating, implementing and presenting a crisis management plan for the company. • Managing tours on the ground, accompanying every aspect of the tour. As the sole representative of company on tour engaging with key stakeholders to ensure successful ongoing relationships in countries as diverse as Japan, Turkey, South Korea, Norway and across Europe. Negotiating cultural and language challenges with suppliers, orchestras and soloists in order to ensure the success of the project and to ensure future projects • Negotiating and finalizing contracts for all musicians and external suppliers, working across different countries ensuring that all legal and contractual aspects are covered for the agency. • Dealing with crisis situations in a coordinating role, requiring thinking on my feet and managing multiple different issues at once in a high stress environment. • Providing line management and pastoral support to junior members of the team. • Remaining positive and approachable to all touring members in order to solve any issues that may arise. Show less



Martin Randall Travel

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Operations Supervisor

  • Jun 2018 - Sep 2019

  • Supervising a team of 10 Operators and Operation Executives and overseeing the setting up and running of c. 35 small group tours in the UK & Ireland each year.• Devising, setting up and managing large scale music festivals. Involved in all stages of planning, organising hotels, coaches, musicians, venues and managing a team of 10 staff on the ground to ensure that everything runs smoothly. Creation of all festival literature.• Managing all team deadlines and proof reading all work, ensuring that consistency is delivered across the board. • Overseeing the financial costing of tours and maintaining budgetary control and reporting, looking at the wider budget across the year. Reporting directly to the CEO to make decisions on tours. Monitoring tour bookings, making sure tours are economically viable. • Representing the company in the UK and abroad: travelling on company business, prospecting hotels, restaurants and venues, attending trade fairs, meeting with suppliers.• Line managing, ensuring personal development and providing professional and pastoral support• Devising, planning and overseeing the organising of 5 to 6 new tours per year.• Responsible for proof reading and editing all brochure text and marketing communications relating to the UK & Ireland tours.• IT supervisor, responsible for dealing with external IT contractor, monitoring budget and invoices and resolving smaller scale issues in the office. • Monitoring client satisfaction, contacting dissatisfied clients in order to resolve issues. Show less

• Operations Executive

  • Sep 2017 - Jun 2018

  • Organisation of luxury cultural tours to UK, Ireland, Middle East (including Iran, Jordan, Israel & Palestine) Scandinavia and the Nordics with a strong emphasis on classical music, art, architecture and archaeology. • Sole responsibility for c. 20 tours each year, ensuring all component parts of tours and festivals were in place, including: accommodation, transport (flights, trains, coaches), restaurants, sourcing and booking private visits to exclusive venues, contracting artists and musicians, chartering ships, dealing with concert technicians and caterers. • Collaborating and negotiating with suppliers. • Financial costing of tours and maintaining budgetary control and reporting.• Representing the company in the UK and abroad: travelling on company business, prospecting hotels, restaurants and venues, attending trade fairs, meeting with suppliers.• Producing a range of detailed client documents for each tour, including itineraries, reading lists, and background information. • Client facing role: giving advice on different tours, checking availability, taking bookings, switch-selling, organising and attending client marketing events, tour management and client feedback Show less

• Operations Assistant

  • Oct 2015 - Sep 2017



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Business Specialist

  • May 2015 - Oct 2015

  Point of contact for all incoming calls. Assigning tasks and ensuring they are all actioned. Keeping track of tasks on a day to day basis for every team member. Reviewing older business opportunities and clients that have not been contacted recently and ensuring that tasks are allocated to maintain relationship.Mentoring and training other members of staff, both current and new. Dealing with all incoming email and ensuring that everything is dealt with, if not by me, then by the appropriate person. Organising, facilitating and managing Business Briefings and Events, meeting with Businesses who have an account with Apple in order to collaborate and aid network opportunities. On a daily basis interacting with a large range of businesses from small start up’s to large clients and multinational companies through inbound and outbound calls as well as in Store meetings. Responsible for motivating entire store team (around 150 people) to talk about Business with all customers. This involves creative thinking, constant motivation and contact with a wide range of colleagues. Show less

• Family Room Specialist

  • Mar 2014 - May 2015

  Responsible for leading One-to-One sessions with customers teaching them how to use their Apple devices and furthering their skills on key programmes.Part of small Mentoring team leading training and enabling of new and existing staff members. Approachability, leadership and interpersonal skills are essential for this role.Identifying issues with broken devices, relating to the customer, problem solving and providing them the best possible solution. This requires technical knowledge and the ability to explain it in a more simplistic format.Repairing relationships with customers who have had problems with their devices, requiring exceptional inter-personal skillsWorking as part of a larger team to ensure that customers have the best possible experience. Show less