Experience

Greenway Health

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Client Revenue Advisor

  • Jan 2022 - Present

• Customer Operations Manager

  • Sep 2020 - Present

• Customer Operations Manager

  • Oct 2020 - Feb 2021

• Client Lead

  • May 2017 - Feb 2021

  The Client Lead position is responsible for managing the Accounts Receivable (A/R) of their assigned clients, partnering with their clients daily to resolve issues and to provide supervision of their assigned team of specialists. Generally supports a single platform and specialty.• Monitor A/R for all assigned RCM clients, which includes, but is not limited to, identifying areas for improvement applicable to the client, RCM platform, and outsource vendor; implement corrective action plans to address any areas of concern with client’s A/R• Engage in regular client interaction via email, conference calls, and in person. Manage first level client escalations. Send weekly updates to clients concerning their outstanding work and communicate issues of concern with respect to the client’s responsibilities in the revenue cycle management process• Monitor and own accountability for clean claim ratios, support services work lists and open payment batches, and timely filing and inhabited work lists• Assist analyst with working a client's account as needed i.e. denials, rejections, claim files issues, and review codes• Log all client issues encountered in internal tracking system, including enhancement requests, bugs, errors, and inquiries• Provide support and supervision for assigned team including, but not limited to, monitoring performance, productivity, and attendance. Conduct performance counseling and disciplinary actions as needed; assist with staff development, including ongoing mentoring and training• Manage client expectations and provide training on best practice workflow and exceptions• Manage the patient collection process, produce the monthly reports, and perform month end process/reports for designatedclients• Assist, train, and consult with other departments as needed• Provide automation and prevention measures and ideas• Keep current on payment and coding trends and payer requirements• Make management aware of any client issues or problems

• Claims Analyst

  • Feb 2015 - May 2017

  -Complete regular audits on representative work for quality and accuracy of processed claims-Identify trends, implement actions, and provide on-going training for our clients-Assist on balancing issues each month-Responsible for all requested reports from the customer-Complete End on Month Reports that allowed the customer to see all actions that were completed on the account during the month which includes; payments, adjustments, and charges posted. -Regularly assist on special projects\-Recognized as an employee that peers consult for training and guidance

• Insurance Account Receivable Specialist

  • Jun 2014 - Feb 2015

  -Analysis patient’s accounts to get medical claims billed and paid correctly-Understanding different insurance companies policies and how to bill-Understanding medical terms and learning medical codes-Answering patient questions regarding their bills-Research on proper procedure and diagnosis code billing-Responsible for contacting the insurance carriers in order to obtain the status of claims, request claim review and provide additional documentation on all assigned insurance companies.- Regularly schedule conference calls with each assigned client to review the current state of the AR, discuss trending issues, identify areas of needed training, and provide updates on cash collections.-Researching and resolving all outstanding claims, incorrect payments, clearing house rejections, denied or partially paid claims and other issues with outstanding accounts Insure accuracy of insurance claims.-Experienced billing for Family Medicine, Lab, OBGYN, Urgent Care, and Cardiology.



Kohl's

• United States
• Retail
• 700 & Above Employee

• POS Associate

  • Nov 2013 - Jun 2014

  I was responsible for checking customers purchases out, and to make sure that they were satisfied with their experience at our location. I was also responsible for making sure out store looks presentable to all our customers no matter what time of the day. I greeted customers, and also tried to make sure they will come back and visit by communicating with as many employees as possible. I was responsible for checking customers purchases out, and to make sure that they were satisfied with their experience at our location. I was also responsible for making sure out store looks presentable to all our customers no matter what time of the day. I greeted customers, and also tried to make sure they will come back and visit by communicating with as many employees as possible.



Quiznos

• United States
• Restaurants
• 700 & Above Employee

• Shift Manager

  • Jul 2011 - Nov 2013

  I was a shift manager, and my responsibilities included managing other team members, handling customer complaints, checking all our inventory, and to make sure all employees on my shift were completing all their responsibilities as well. I was a shift manager, and my responsibilities included managing other team members, handling customer complaints, checking all our inventory, and to make sure all employees on my shift were completing all their responsibilities as well.