Senior Consultant

• 2021 - Present

Consultant

• May 2020 - Jul 2021

Director of Business Solutions

• Mar 2016 - May 2020

Provided business analysis and solution development related to software, business process engineering, and automation strategies across all widely adopted or business ­critical systems, primarily Salesforce and integrated applications such as FinancialForce and Pardot. Develop or oversee the implementation of software or platform solutions to ensure they meet the needs of the business. Responsible foraddressing user experience design and data visualization for on-­premise or cloud­basedsolutions. Show less

Director of Learning Center Operations

• Nov 2006 - Mar 2016

Developed company policies and procedures to maximize customer service excellence and efficiency. Duties include business process design for sales and marketing operations, client enrollment and scheduling; accounts receivable and payable operational procedures; payroll operational procedures; employee recruitment and onboarding.

Salesforce Consultant

• May 2018 - Dec 2019

Implemented Salesforce Non-profit Starter Pack. Implemented Salesforce Non-profit Starter Pack.

Salesforce Consultant and Solution Developer

• Oct 2015 - Jul 2017

Rehabilitated a non-profit salesforce.org instance with data integrity challenges. Developed a new data model to facilitate reporting for critical federal grants. Automated business processes for more efficient case management and payment tracking. Rehabilitated a non-profit salesforce.org instance with data integrity challenges. Developed a new data model to facilitate reporting for critical federal grants. Automated business processes for more efficient case management and payment tracking.