Elizabeth Guzman

Computer User Support Specialist at ACI Learning
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Contact Information
us****@****om
(386) 825-5501
Location
San Antonio, Texas, United States, US

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Credentials

  • CompTIA Network+
    LeaderQuest HQ
    Dec, 2022
    - Oct, 2024
  • CompTIA A+ Core 2
    LeaderQuest HQ
    Nov, 2022
    - Oct, 2024
  • CompTIA A+ Core 1
    LeaderQuest HQ
    Oct, 2022
    - Oct, 2024
  • ITIL® Foundation
    LeaderQuest HQ
    Oct, 2022
    - Oct, 2024

Experience

  • ACI Learning
    • United States
    • Professional Training and Coaching
    • 400 - 500 Employee
    • Computer User Support Specialist
      • Oct 2022 - Present

      Installed and supported Windows OS command line & client support while troubleshooting devices and resolving network issues. Ensured physical security from common attacks while securing the wired and wireless local network. Detected various types of compromises and understood penetration testing and vulnerability scanning concepts. Installed and supported Windows OS command line & client support while troubleshooting devices and resolving network issues. Ensured physical security from common attacks while securing the wired and wireless local network. Detected various types of compromises and understood penetration testing and vulnerability scanning concepts.

  • JPMorgan Chase & Co.
    • United States
    • Financial Services
    • 700 & Above Employee
    • Fraud Specialist
      • Oct 2022 - Present

      Tracked and monitored illegal transactions on customers' financial accounts. Assisted clients with the security and protection of their accounts. Reported suspicious account movements and unusual transactions risky to the financial institution and customers. Tracked and monitored illegal transactions on customers' financial accounts. Assisted clients with the security and protection of their accounts. Reported suspicious account movements and unusual transactions risky to the financial institution and customers.

  • Charter Communications
    • United States
    • Telecommunications
    • 700 & Above Employee
    • IBSR
      • Aug 2021 - Jun 2022

      Communicated with potential customers with the purpose of increasing the company’s revenue. Help desked existing customers, answering questions and resolving equipment issues. Monitored and tracked productivity and growth metrics. Communicated with potential customers with the purpose of increasing the company’s revenue. Help desked existing customers, answering questions and resolving equipment issues. Monitored and tracked productivity and growth metrics.

  • Accenture
    • Ireland
    • Business Consulting and Services
    • 700 & Above Employee
    • Supply Chain and Logistics Analyst
      • Jan 2019 - Jul 2021

      Analyzed data and methods to predict and improve a company's delivery of products and services to its customers. Troubleshot product delivery and supply chain processes to identify and recommend changes. Managed route activity including invoicing, electronic bills, and shipment tracing. Analyzed data and methods to predict and improve a company's delivery of products and services to its customers. Troubleshot product delivery and supply chain processes to identify and recommend changes. Managed route activity including invoicing, electronic bills, and shipment tracing.

Education

  • Universidad del Sur
    Master's degree, Marketing
  • Universidad del Sur
    Bachelor's degree, Business Administration and Management, General

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