Experience

CareRooms

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Chief Operations Officer

  • May 2017 - Present



John Lewis Partnership

• United Kingdom
• Retail
• 700 & Above Employee

• Section Manager

  • Apr 2010 - May 2017

  Managing a team of around 12 people to deliver excellent customer service, achieve KPI's such as sales and reduce shrinkage and develop the partners to their full potential.On a daily basis here my primary responsibility were to manage the day to day running of the store which services thousands of customers each year. To achieve this I managed a team of around 12 partners, training them to work independently and to achieve great customer service through being flexible, professional and driven. My other roles consisted of completing all health and safety procedures and carrying out the role of an ‘incident support manager’, which can include evacuating the building which may contain up to 800 people at a time.I was also responsible for planning staff rota’s, stock maintenance throughout the year, drive sales and decrease loss, build customer and stake holder relations, plan regular training for large amounts of people and answer phone calls and emails on a daily basis.My main achievements throughout this time were;-Identifying commercial opportunity and increasing sales in sections such as increasing sales within a section by 100% within a month-Dealing with difficult complaints-Restructuring the stock maintenance procedure resulting in the department having the best record for quickest and more accurate in the branch-Lead the organizational team of the JLC Annual General Meeting for the 750 partners, including creating an introduction video filmed at Duxford Airfield.- Completing an implementation role to introduce Iphones to partners day to day roles and assist with customer service and partners product knowledge - My final role was to run the customer services function for the Cambridge store which is a £100m turnover business unit.



The Hoxton Hotel

• Work Experience

  • 2011 - 2011

  I was exposed to a wide range of front line customer service areas and back office functions. I also worked in event management. The role was a deep dive into a boutique hotel brand and how it functions at all levels. I was exposed to a wide range of front line customer service areas and back office functions. I also worked in event management. The role was a deep dive into a boutique hotel brand and how it functions at all levels.



Road to Health Group Ltd

• United Kingdom
• Wellness and Fitness Services
• 1 - 100 Employee

• Administrative Assistant

  • 2009 - 2010

  This job consisted of supporting the head of operations on the day to day issues, customer support. Working in the call center team answering questions on appointments and payment issues. Alongside this I used my organizational skills to ensure all fils and stock rooms were up to a high standard. This job consisted of supporting the head of operations on the day to day issues, customer support. Working in the call center team answering questions on appointments and payment issues. Alongside this I used my organizational skills to ensure all fils and stock rooms were up to a high standard.