Experience

Pyramid Global Hospitality

• Hospitality
• 700 & Above Employee

• Catering Sales Manager

  • Mar 2022 - Present



Westmont Hospitality Group

• Canada
• Hospitality
• 400 - 500 Employee

• Catering Sales Manager

  • Jul 2021 - Mar 2022

  Improve food and beverage revenue through strong product knowledge, selling skills and client upselling techniques. Maintain professional working relationships. Service groups as business levels demand. Work with clients to ensure that the function is expertly planned and have contact with client once in house to ensure any requests or problems are resolved. Improve food and beverage revenue through strong product knowledge, selling skills and client upselling techniques. Maintain professional working relationships. Service groups as business levels demand. Work with clients to ensure that the function is expertly planned and have contact with client once in house to ensure any requests or problems are resolved.



Hilton

• United States
• Hospitality
• 700 & Above Employee

• Senior Catering Sales Manager

  • Apr 2021 - Jul 2021

  Responsible for the development, planning and performance of all sales duties in the catering market. Successfully negotiate and close sales that maximize space use and achieves sales goals. Listen to the guests needs, analyzes information and create custom proposals that exceed customer expectations. Responsible for the development, planning and performance of all sales duties in the catering market. Successfully negotiate and close sales that maximize space use and achieves sales goals. Listen to the guests needs, analyzes information and create custom proposals that exceed customer expectations.



DoubleTree by Hilton Denver - Stapleton North

• United States
• Hospitality
• 1 - 100 Employee

• Catering Sales Manager

  • Sep 2019 - Apr 2021

  Responsible for the development, planning and performance of all sales duties in the catering market. Successfully negotiate and close sales that maximize space use and achieves sales goals. Listen to the guests needs, analyzes information and create custom proposals that exceed customer expectations. Responsible for the development, planning and performance of all sales duties in the catering market. Successfully negotiate and close sales that maximize space use and achieves sales goals. Listen to the guests needs, analyzes information and create custom proposals that exceed customer expectations.



DoubleTree by Hilton Hotel Denver-Stapleton North

• Denver, CO

• Catering Administrative Assistant

  • Dec 2016 - Sep 2019

  Support to the members of the Catering team. This role aids the Catering Managers by completing administrative tasks in a timely and accurate manner. Performing clerical duties such as typing correspondence, BEO and reports, filing, and answering phones.Receiving initial inquires, providing preliminary catering information, forwarding qualified leads to the Catering Manager for appointments or follow up. Answering questions and concerns, following through with a resolution or referring to the appropriate manager.Participating in and hosting client site visits and tastings Attending and assisting with execution of event day activities such as checking on vendors, providing additional assistance to clients and guests. Assisting managers in scheduling appointments, meetings and coordinating rentals and specialty items for events as required Assuring all incoming and outgoing correspondence is properly typed, received, mailed, and/or filed as required. Show less



Denver Botanic Gardens

• United States
• Museums, Historical Sites, and Zoos
• 100 - 200 Employee

• Private event associate

  • May 2016 - Dec 2016

  support to the Gardens Events department - the Private events team, in a fast paced and dynamic environment as an on-site contact for all assigned events including but not limited to weddings, receptions, corporate and internal events. support to the Gardens Events department - the Private events team, in a fast paced and dynamic environment as an on-site contact for all assigned events including but not limited to weddings, receptions, corporate and internal events.



Embassy Suites Denver Downtown

• United States
• Hospitality
• 1 - 100 Employee

• Front Desk Agent

  • Jun 2015 - Dec 2016

  Providing the best possible guest experience from check in to check out. Addressing guest needs before, during and after their stay. Address telephone and in house inquiries regarding reservations, hotel information and guest concerns, as well as concierge services.

• Housekeeping Supervisor

  • 2015 - Dec 2016

  Supervises work activities of cleaning personnel to ensure clean, orderly and attractive of the 403 rooms.



Hampton Inn Yorkville

• Yorkville, IL

• Front Office Manager

  • Jul 2010 - May 2015

  Creates 100% guest satisfaction by providing the service brand behavior, genuine hospitality and by exceeding guest expectations -Communicates the service brand behavior to other employees -Gives personal attention, takes personal responsibility and uses teamwork when providing guest service -Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems -Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction - Performs other duties as required to provide the service brand behavior and genuine hospitality -Provides guests with assistance at the front desk during the check-in and check-out processes and throughout their stay -Responds to customer inquiries for information -Arranges for services requested by the guest by working with other departments as appropriate - Makes reservations in accordance with management practices Show less



Culvers Oswego

• Front of the House

  • Aug 2007 - Sep 2010

  Took peoples orders for food, cleaned the seating area. Took peoples orders for food, cleaned the seating area.