Experience

Orange County Fire Authority

• United States
• Public Safety
• 200 - 300 Employee

• Community Relations / Educational Specialist

  • Jun 2020 - Present

  Served as community liaison to four cities and surrounding unincorporated areas in northern Orange County. -Acted as the designated cities first point of contact for any non-emergency related needs and inquiries -Coordinated scheduling all educational services with external contacts as well as internally. -Contributed to the creation of current safety presentations, safety messages, Kids Corner resources, and marketing materials -Effectively educate large crowds of people, ages ranging from Pre-K to mature audiences. -Maintaining healthy relationships with community organizations, school districts, non-profits, partnering agencies and city staff -Researched, created and produced campaigned packages for executive management using internal data and partnered resources. -Crafted a detailed recommendation on how to launch new campaign within OCFA jurisdiction, as well as recommending partnerships and materials needed for campaign to be successful. -Briefed probationary operations personnel on the role of corporate communications and how to access department resources available to them Show less



The Browar Group

• United States
• Leasing Non-residential Real Estate
• 1 - 100 Employee

• Public Relations Specialist

  • Jan 2020 - Jun 2020

  Handling all public relation concerns while growing the brokerage and managing the company's brand. -Researching rental housing demographics and creating rental surveys for designated regions to be useful for other agents in the office -Confidently navigating Excel, Outlook, Word, Sharepoint and Powerpoint for work related practices -Assisting with multifamily complex management, understanding need and directing problem to correct person -Maintaining and updating existing website with new information -Purchased necessary items for office and multifamily complexes with company card, keeping accurate and transparent records of purchases. -Pay office, broker's investments, and vacation rental bills with checks from several different accounts while accounting for all expenses and documenting payment proof. -Created, posted, and conducted initial screening for potential candidates seeking open agent positions with the company -Crafting public notices for multifamily complexes regarding public safety and inspections -Crafting and disseminating company wide emails -Researching and purchasing paid advertisement for the business -Managing all social media platforms and providing followers with attractive and interesting content for all target audiences. -Attending different real estate networking events and recruiting new agents to join The Browar Group Show less



California State University, Chico

• United States
• Higher Education
• 700 & Above Employee

• Board Treasurer for Students of Communication Club, Lambda Pi Eta & Pi Kappa Delta Honor Societies

  • Aug 2018 - May 2019

  Advisor for 3 separate Chico State communication department clubs.-Evaluated present and past data, and made appropriate recommendations for future budgets. -Displaying budgets at meetings using both oral and written techniques to share document findings. -In charge of reimbursement for all club members and club expenses-Advised policies, programs, services and procedures regarding the dissemination of information, both internally and externally.

• Communications and Marketing Intern

  • Jul 2018 - May 2019

  First to create a liaison position between the CSU communication department and associated communication clubs on campus. -Recognized a need for marketing and public outreach assistance in the associated clubs of the CSU communication department, created internships position and proposed it in a department faculty meeting where it was approved-Originated and disseminated attractive and informative information to reach a diverse population of college students- Skillfully operated audiovisual equipment, developed and edited recorded content to be sent out campus wide- Surveyed student population and presented findings to department faculty andassociated clubs- Managed several social media platforms, developing creative content on weekly basis. Show less



Mission Viejo Country Club

• United States
• Recreational Facilities
• 1 - 100 Employee

• Lifeguard

  • Sep 2014 - Nov 2016

  Red Cross certified lifeguard for the city of Mission Viejo, Ca. -Performed emergency procedures such as First-Aid/CPR when needed; oversaw the care of the patient until the ambulance arrives. -Monitored and patrolled pool areas, cautioning guests of unsafe and hazardous activities -Responsible for advanced rescue and first aid equipment, ensuring proper usage and maintenance practices are followed at all times -addressed all pool area related issues, concerns and complaints from country club guests -Inspects all safety, working conditions, and maintenance of pool facilities and equipment. -Remained calm and focused during high stress, time constrained situations Show less



YMCA of Orange County

• United States
• Individual and Family Services
• 100 - 200 Employee

• After School Program Assistant

  • Sep 2015 - May 2016

  YMCA After School Program Assistant. - Helped plan and implement developmentally appropriate programs for children and families that meet state and licensing requirements under title 22 -Acted as a role model by promoting positive behavior attitudes and language while developing positive conflict resolution skills among children, parents, and staff. -Presented subject matter to students utilizing a variety of methods and techniques such as lecture, discussion and supervised role play in a positive environment -Responsible for monitoring children, classroom, and their activities -Worked affectively with people of different backgrounds, abilities, options, and perceptions. -Attended all staff meetings, trainings and other YMCA functions to stay relevant on company policies and codes Show less



H&R Block

• United States
• Retail
• 700 & Above Employee

• Client Services Receptionist

  • Jan 2016 - Apr 2016

  Worked full tax season of 2016. -Gained marketing experience with assisting in local advertising for HR Block -Delivered exceptional customer service for individuals checking in and out of the office -Understood individual clients needs and paired them with the best suited tax professional -Created and maintained monthly appointment schedules, making adjustments for cancelations or appointment conflicts -Responsible for processing client's payment for services, including handling cash, checks and cards. -Trusted to handle client's sensitive information with utmost care and confidentiality. -Maintained and helped manage office, including coordinating times for tax professionals to meet as a team. -Thrived and produced exceptional work in a high stress, fast paced environment -Became confident in operating Windows based computer system -Recognized at a branch meeting for excellent customer service Show less



Nicks San Clemente

• San Clemente, California

• Hostess

  • Jul 2015 - Dec 2015

  Hosted at successful high-end restaurant in San Clemente, CA. -Delivered a highly professional, courteous, and genuine personality and attitude towards guests and co-workers, making work and dining atmosphere more enjoyable. -Accepted, organized, and prioritized reservations to accommodate customers and their needs -Communicated any unexpected delays to customers in a polite and caring manner -Addressed guests requests and complaints, finding a solution to the need while escalating major complaints to a manager -Inspected greeting area, dinning room, and bathroom facilities for cleanliness, proper supply levels, and required staffing -Arranged parties, special events and special services for diners with specific requests -Noticed for providing an elevated guest experience generating loyal clientele. Show less



Macy's

• United States
• Retail
• 700 & Above Employee

• Holiday Sales Associate

  • Oct 2014 - Jan 2015

  Temporary sales associate for the 2014-2015 Christmas season. -Demonstrated fast learning capacity, flexibility, and versatile skillset by working stocking, floor sales and front end cashier simultaniously -Exemplified team-player's attitude with management and co-workers to improve both personal and store sales performance -Built rapport with customers by helping to identify specific needs, and working to provide a solution through available products. -Maximized sales opportunities with every customer using selling techniques such as cross-selling, suggestive selling, and encouraging customers to apply for the company credit card. -Worked diligently in a fast paced demanding work atmosphere improving organizational, communication, and prioritization skills. Show less