Experience

FoodScience Corporation

• Senior Veterinary Consultant FoodScience Corp

  • Jan 2017 - Present



Pharmcon

• United States
• E-Learning Providers
• 1 - 100 Employee

• faculty presenter

  • 2013 - Jan 2017



Crofton Veterinary Center

• Associate Veterinarian

  • Nov 2013 - Oct 2016



Anne Arundel Community College

• United States
• Higher Education
• 700 & Above Employee

• Adjunct Faculty Member

  • Jan 2014 - Dec 2014

  Teaching Veterinary Assistant training course. Teaching Veterinary Assistant training course.



Direct Vet Marketing Inc

• United States
• Advertising Services

• Executive Director, Veterinary Services

  • Jan 2012 - Aug 2012

  Site manager for the Baltimore office. Coordinated tasks with Maine, Nebraska, and Kansas offices. Oversaw call center, and warehouse operations. Additional duties include manufacturer relations, pricing, catalog product selection, key account relations and coordination of the advisory board. Site manager for the Baltimore office. Coordinated tasks with Maine, Nebraska, and Kansas offices. Oversaw call center, and warehouse operations. Additional duties include manufacturer relations, pricing, catalog product selection, key account relations and coordination of the advisory board.



VetCentric

• United States
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Executive Director, Professional Services

  • Feb 2009 - Jan 2012

  • Selected, organized and managed the VetCentric Advisory board of 11 private practice veterinarians, office managers and techs for focused feedback. Two live meetings and 2 conference calls per year. (4 years)• Managed all manufacturer recalls, including coordinating call center, IT, manufacturer, practice and client communications. Handled communications with manufacturers for reimbursement making recalls cost neutral.• Developed key success factors to drive clinic increase scripting VetCentric’s tools and services. Resulted in the creation of sales materials including webinars and training videos.• Key member of the Arkansas Board of pharmacy task force. Participated in discussion on acceptable business models and compounding restrictions. • Participated in business development as key presenter for Lilly, Putney and Dechra and obtained contracts and marketing programs. • Direct interaction with practice staff for in-depth conversations about how best to utilize VetCentric in their practice and problem troubleshooting.• Critical member of team that accomplished VetVIPPS certification. Created policy and procedures for recalled medications as well as adverse event reporting• Established process and monitored protocol for renewal prescriptions.

• Director of Professional Services

  • Feb 2005 - Apr 2009

  • Led team for return and credit policy evaluation and implementation. Coordinated a team of 5 including Pharmacy and Pet Owner Services staff to analyze our policy. The resulting recommendations resulted in a credit reduction of 50%.• Responsible for creating and maintaining product and prescription catalog. Included pricing, website visibility, and stock status.• Manager of professional staff including 4 veterinarians and 4 pharmacists.• Responsible for analysis and achievement of performance metrics of Professional Services group. • Developed emergency response protocol for adverse events and recalls.• Managed quality control of prescription entry for call center and handled escalation calls and problem solving for partner practices.• Developed and presented training modules for new professional and technical staff, including product and process knowledge. • Consultant to marketing group for promotional materials.

• Manager of Prescription Processing and Exceptions

  • Feb 2004 - Feb 2005

  • Manager of 12 people including 2 pharmacists in data center. Responsible for allocating resources to accomplish goals. • Responsible for performance evaluations and daily targets for completion of tasks. Report to the VP of Operations.

• Senior Staff Veterinarian

  • Mar 2000 - Feb 2004

  • Responsible for small animal product selection and pricing for e-commerce services.• Co-creator of presentations for business development projects. • Sales responsibilities including presentations to potential clients at veterinary conferences, on-site calls to veterinary hospitals to detail VetCentric services and telephone sales support.



Garber Veterinary Hospital

• United States
• Veterinary Services
• 1 - 100 Employee

• Veterinarian

  • Feb 1991 - Feb 2000