Experience

Xylem Design & Pedestal Source

• United States
• Furniture
• 1 - 100 Employee

• Inside Sales and Customer Service Specialist

  • Aug 2019 - Present



Davis-Hill Family Home

• Evergreen, CO

• Household Manager

  • Oct 2017 - Aug 2019

  Manage household activities for that of a family of three. Manage household activities for that of a family of three.



5 Horizons Group

• United States
• Consumer Goods
• 1 - 100 Employee

• Sales Operations and Service Manager

  • Jun 2017 - Oct 2017

  Ensure the operational integration of all aspects of the daily sales and customer service processes for multiple 5 Horizons Group brands including Carhartt Bags, CoAlition, and MHM. Execute cross-functional interactions with other departments in the company including Distribution, Finance, Marketing, and Product Development. Customer support via live chat and email to seek solutions to in-bound B2B software and user issues, sales and product inquires, new customer support, shipment tracking, sales quotes, etc. Support sales team through management and routing of in-bound inquiries from existing and prospective wholesale customers. New account setup and integration into Netsuite. Utilize Netsuite to receive and enter sales orders, track sales, track inventory, track shipments, and create shipping documents. Customer order processing and tracking via EDI systems: SPS, Commerce Hub, Magento, Experticity, House, Wayfair, and Amazon Seller Central. Management of B2B platform including inventory, new product set up, customer information, etc. Maintain weekly inventory reports utilizing ERP and EDI software. Coordination of sales samples and materials. Execute cross-functional interactions with other departments in the company including distribution, finance, marketing, and product development.



Winston Retail

• United States
• Retail
• 500 - 600 Employee

• Senior Merchandise Coordinator / Trainer

  • Aug 2009 - Jun 2017

  Lead Winston teams during remodel and install projects for TNF at retail and wholesale locations. Ensure timely and detailed communication of project information to all project team members. Strategically plan in partnership with in-store staff, vendors, and installers to ensure efficient and outstanding project execution.Lead Winston Coordinator for following TNF special projects: Outdoor Retailer Event teardown 2010-Current, SIA install and tear down 2010-2015, Inter-bike 2011 install. Lead Winston Coordinator for following TNF Retail/Outlet store openings: Albuquerque, NM; Ann Arbor, MI; Houston, TX; Colorado Springs, CO; and Allen, TX.Lead Winston Coordinator for following TNF Wholesale store openings/remodels: TNF Breckinridge, CO; Beavercreek, CO; Snowmass Village, CO; Vail, CO; Big Sky, MT; TNF for DSG Broomfield-CO, TNF for The Sports Authority (TSA) Denver, CO, TNF for Academy Sports Lubbock, TX; Midland, TX, and Odessa, TX.

• Senior Field Training Associate

  • Aug 2009 - Jun 2017

  Train and develop new and existing Winston merchandise coordinators, as Lead Trainer since 2010, for The North Face (TNF) across all US regions.Trained Winston coordinators for TNF in the following locations: Boston, MA; Chicago, IL; Columbus, OH; Salt Lake City, NV; Albuquerque, NM; Lubbock, TX; Midland, TX; Odessa, TX; Austin, TX; Houston, TX; and Nashville, TN.Assisted with development of Winston for TNF training materials ultimately resulting in a positive increase in Winston MC project execution quality on all retail and wholesale levels.Conducted TNF Retail and DSG group training in St. Louis- 2014, Boston-2015.Manage all US based Dick’s Sporting Goods Super Shop merchandise coordinators via online report review. Provide detailed daily feedback utilizing TNF and Winston guidelines and standards.Communicate daily with Winston account management regarding all issues affecting TNF business including product assortment, graphics, directive implementation, general merchandising inquiries, and remodel information.

• Merchandise Coordinator

  • Jul 2009 - Jun 2017

  Execute outstanding TNF visual presentation on weekly basis in Denver and Boulder TNF retail stores, as well as DSG/TNF Broomfield Super Shop, by utilizing corporate directive and creative concepts to elevate brand visibility, organization, and sales.Develop professional relationships with in-store management and associates to facilitate execution of brand initiatives to ultimately elevate presentation quality and brand sales for each location. Execute projects for following companies: REI, Under Armour, Puma, Lucky Brand, Silver Jeans, Woolrich, Ralph Lauren, Converse, Dickies, Hot Sox, Marc Ecko, and Not Your Daughters Jeans.



Target

• United States
• Retail
• 700 & Above Employee

• Executive Team Leader

  • 2005 - 2009

  Execute daily processes, lead multiple store teams, and analyze store data to exceed corporate expectations in $27 million volume big box retailer. Directly managed up to 12 Team Leaders. Overall Store Sales Increases 2005-2008 Awarded Certificate of Overall Store Operational Excellence 2006, 2007 Community Volunteer and Donations Captain 2005-2008 Processed donation requests from local non-profit organizations. Oversee staff volunteer activities in partnership with local non-profits. Responsible for providing and maintaining exceptional visual experience by ensuring merchandise is in-stock, developing working vendor relationships, and creatively executing company guidelines. Immediate Supervision of Team Leaders and processes in Hardlines, Price Accuracy, Store Presentation, Grocery, Merchandise In-stocks, and Softlines. Named District Team Trainer of Softlines and Leadership 2006-2008. Planorama Captain new store opening- January 2008. Successfully trained and developed 2 new Senior Team Leaders, 5 new Team Leaders.



Coach

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Associate Manager

  • Jun 2003 - Jun 2004

  Responsible for adhering to and executing presentation guidelines established by the company. Drive sales goals through excellent customer service, training, and coaching of all sales associates. Provide thorough analysis of sales data to be communicated to team to drive sales and make merchandise placement decisions. Meet and exceed store sales and payroll goals. Responsible for adhering to and executing presentation guidelines established by the company. Drive sales goals through excellent customer service, training, and coaching of all sales associates. Provide thorough analysis of sales data to be communicated to team to drive sales and make merchandise placement decisions. Meet and exceed store sales and payroll goals.