General Manager

• Aug 2022 - Present

General Manager

• Apr 2021 - Present

General Manager

• Sep 2018 - Apr 2021

General Manager

• Feb 2016 - Aug 2018

ZMC HOTELS Holiday Inn Express Lawrence, KS Hotel General Manager Directed operations and business functions for the property with 78 rooms, 6,000 square feet of meeting space, $1.8 million in annual room revenues and 25 employees. • Personally and successfully handled all arrangements for high profile guests that earned publicity for the club. ( University of Kansas football and baseball teams, United States Secret Service, USD 497) • Increased Room and Meeting revenues over the previous year through the development of new strategies and effective management of programs. • Secured new business and expanded the client base by planning and executing dynamic marketing and advertising campaigns with trade papers, local newspapers, and the Chamber of Commerce. • Maximized revenues by increasing the average daily rate (ADR) through Internet based third-party wholesalers. • Developed, implemented and sustained aggressive solicitation program focusing on increasing business. • Oversee all hotel activities, including hiring and firing, supervising employees, and training staff.

Operations Manager

• Dec 2012 - Feb 2016

• Oversaw daily front desk operations, maintenance, and housekeeping for more than 30 employees • Work in conjunction with the General Manager to actively manage key property issues (including capital projects; customer service; refurbishment) • Increased guest satisfaction scores by 60 percent in surveys on attentiveness, cleanliness, quality of maintenance, and breakfast service. • Completes all payroll related functions within Workday and the Career Tracking System, checking employee swipes, and issuing payment for upsell commissions • Controlled housekeeping and maintenance operating budget of $15,000 per month with 45 percent GOP • Decreased employee turn-over by 55 percent within the first year of employment.

Admissions Clerk

• May 2002 - Jan 2010

Performed secretarial duties while utilizing knowledge of medical terminology to assist hospital, and laboratory procedures. • Compiled and recorded medical charts for triage. • Answered telephone calls and scheduled appointments. • Greeted and directed visitors to the appropriate departments. • Maintained files system structures and record keeping. • Medical Billing and coding for (OB unit and ER) Performed secretarial duties while utilizing knowledge of medical terminology to assist hospital, and laboratory procedures. • Compiled and recorded medical charts for triage. • Answered telephone calls and scheduled appointments. • Greeted and directed visitors to the appropriate departments. • Maintained files system structures and record keeping. • Medical Billing and coding for (OB unit and ER)