Assistant Manager- ICT Operations

• Apr 2021 - Present

ICT -Core Banking Application Level 2 Support Officer

• Apr 2019 - Apr 2021

• Perform level 2 support for Core banking applications – Finacle Core and CRM modules, Finacle Treasury and Finacle Alert Server.• Perform capacity and performance management for Finacle Core banking system 10.2.18 version, FAS and Finacle Treasury 11.3.4 application.• Configure, test and deploy newly released fixes into UAT, Pre-prod and subsequent migration to production environments.• Document and describe application defects and track those defects to resolution.• Manage open tickets resolution times on ticket SLA’s and manage vendor on issues/incidents raised with them for resolution.• Maintain application versioning and patching.• Level II support for customer facing application issues raised by level 1 support analysts.• Maintain system uptime on set standards and ensure proper escalation where required• Formulation and validation of SQL scripts for generating business reports.• Drive efforts to proactively identify application or system issues improving availability and performance.• In depth knowledge of code deployments and SDLC processes.• Supports other banking application – Clearing Truncation System (CTS); Document Management System (DMS); Loan Origination System (LOS) among others.• Participates in training programs to continuously improve product knowledge and service.

Subject Matter Expert-E-Banking & Payments

• Oct 2016 - Mar 2019

• Perform capacity and performance management for Finacle Treasury application- • Perform capacity and performance management for E- banking applications- EazzyNet(FEBA) and EazzyBiz(Polaris System).• Perform capacity and performance management for Finacle Core banking system 10.2.13 version and Finacle Treasury 11X application.• Configure, test and deploy newly released fixes into UAT, Pre-prod and subsequent migration to production environments.• Document and describe application defects and track those defects to resolution.• Manage open tickets resolution times on ticket SLA’s and manage vendor on issues/incidents raised with them for resolution.• Maintain application versioning and patching.• Tier II support for client facing application issues raised by level 1 support analysts• Prepare method of procedure (MOP) documents and training manuals to be used by level 1 engineers to troubleshoot and resolve known issues in E-banking applications.• Maintain system uptime on set standards and ensure proper escalation where required• Formulation and validation of SQL scripts for generating business reports.• Drive efforts to proactively identify application or system issues improving availability and performance.• In depth knowledge of code deployments and SDLC processes.• Document application workflows to create the ability to identify issues at their different layers within the application architecture.• Participates in training programs to continuously improve product knowledge and service.

Relationship Officer - Agency Banking

• Nov 2013 - Sep 2016

• Data mining, transformation, analysis and Presentation for agency data.• Preparation and Presentation of Business Cases and Business Requirement Documents (BRD) for departmental projects.• Validation and opening accounts opened through the bank’s Agents• Linking accounts to Equitel and Eazzy 247(Mobile banking)• Support social payment programmes such as Hunger Safety Net Programme (HSNP), Orphans and Vulnerable Children (OVC) and Kenya Cereal Enhancement Programme (KCEP). • Self-driven training on data integration and presentation tools like Oracle Data Integrator (ODI) and Oracle Business Intelligence Enterprise Edition(OBIEE).• Office administration and related issues

Environmental Assistant

• Apr 2012 - Jul 2012

• Environmental Impacts Assessments and NEMA report preparations for approval• Environmental Audits and NEMA report preparations for approvals• ISO 14001 certification Training• Public Safety and Health audits and Training • Environmental Field and Library research• Environmental events organization• Conducting environmental awareness trough public participations, outreaches, and organizing tree planting projects.• Library management and filling which included arranging of books, journals and files in the library, documenting the library materials and tracking the movement of materials in and out of the library.• Office administration and related tasks which included data entry, preparation of weekly reports, backups and tender preparations.