Experience

Vodori

• United States
• Software Development
• 1 - 100 Employee

• Customer Success Manager III

  • Mar 2023 - Present

• Customer Success Manager

  • Jun 2020 - Mar 2023

  Vodori is transforming lives by empowering life science companies to bring vital drugs, vaccines, medical devices, and diagnostic solutions to market faster. Vodori’s Pepper Cloud Product Suite streamlines and automates how life science companies get critical content to key audiences including patients, healthcare providers, and key opinion leaders. It is one connected platform that modernizes content review, sales and MSL enablement, and delivers timely analytics to optimize essential processes. Show less



Engagement Multiplier

• United States
• Software Development
• 1 - 100 Employee

• Engagement Manager

  • Apr 2016 - Apr 2020

  • Created, updated, improved and enhanced the client journey for all clients. • Coordinated with Sales, Marketing and Product Management on client business needs, product and solutions road map. • Analyzed data to provide insight and learnings and recommend actionable strategies increasing client satisfaction. • Provided product knowledge and employee engagement best practices to new and existing clients. • Managed client escalations ensuring we got ahead of any issues and lead the development of a plan for resolution. • Developed and maintained strong relationships with new and existing clients while driving toward trusted advisor status. Show less



Cision

• Public Relations and Communications Services
• 700 & Above Employee

• Account Executive

  • Jan 2016 - Apr 2016

• Business Development Associate

  • Apr 2015 - Dec 2015



Greentarget Global Group

• United States
• Public Relations and Communications Services
• 1 - 100 Employee

• Public Relations

  • Dec 2014 - Apr 2015