Experience

Cottonwood Financial

• United States
• Financial Services
• 200 - 300 Employee

• District Manager

  • Feb 2010 - Present

  Complete store operational requirements by scheduling and assigning employees; following up on work results. Maintaining store staff by recruiting, selecting, orienting, and training employees. Identifying current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements. Protect employees and customers by providing a safe and clean store environment. Complete store operational requirements by scheduling and assigning employees; following up on work results. Maintaining store staff by recruiting, selecting, orienting, and training employees. Identifying current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements. Protect employees and customers by providing a safe and clean store environment.



Telco Concepts

• Customer Care Analyst

  • Mar 2005 - Jan 2010

  Attracted potential customers by answering product and service questions; suggesting information about other products and services. Opened customer accounts by recording account information. Maintained customer records by updating account information. Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Show less



ChaseCom

• Telecommunications
• 1 - 100 Employee

• Customer Account Representative

  • Jun 2002 - Mar 2005

  Prepared product or service reports by collecting and analyzing customer information. Contributed to team effort by accomplishing related results as needed. Served customers by providing product and service information; resolving product and service problems Prepared product or service reports by collecting and analyzing customer information. Contributed to team effort by accomplishing related results as needed. Served customers by providing product and service information; resolving product and service problems