Experience

Boys & Girls Club of Bristol

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Administrative Assistant

  • Jan 2023 - Jun 2023

  Assists parents and guardians with registration and enrollment for school year and Summer Camp. • Developed positives relationships with Club Members, prospective club members, BBGC staff and community leaders. • Complete all tuition agreements for Summer Camp and School Year registration. • Provide coverage at school-based sites when necessary. • Maintain all flies of club members at School-Based sites. • Direct all calls to appropriate staff members.



Goodwin University

• United States
• Higher Education
• 100 - 200 Employee

• Administrative Assistant

  • Mar 2022 - Jan 2023

  East Hartford, Connecticut, United States • Answers incoming calls for Financial Aid and Business Office. • Retrieves all voicemails for Financial Aid and Business Office daily, either returning calls or forwarding to the appropriate person. • Acts as the face of the department and liaison between students, faculty, staff and the general public. • Coordinates with the Admissions Office for appointments for students that need to complete verification forms, provide proof of citizenship, and FAFSA applications and corrections… Show more • Answers incoming calls for Financial Aid and Business Office. • Retrieves all voicemails for Financial Aid and Business Office daily, either returning calls or forwarding to the appropriate person. • Acts as the face of the department and liaison between students, faculty, staff and the general public. • Coordinates with the Admissions Office for appointments for students that need to complete verification forms, provide proof of citizenship, and FAFSA applications and corrections before their initial Financial Aid appointment. • Schedules and coordinates Same Day appointments for Financial Aid Counselors for walk ins or via phone. • Maintains daily ISIR (Institutional Student Information Record) checks spreadsheet for Director. • Maintains spreadsheet for each semester of missing Entrance Counseling and Master Promissory Note requirements for students. • Utilizes Microsoft Word, including mail merge to compose and produce professional correspondence to students and parents. • Scans in all documents to student’s accounts utilizing Jenzabar (Sonis). • Assists Director and Assistant Director with student inquiry requests via email to the Financial Aid Department. • Collects and distributes daily mail for Financial Aid and Business Office. • Handles all Workplace invoices for Financial Aid and Business Office. Submit necessary facilities work orders and IT work orders. Organizes office supplies and orders as necessary. • Assists students by providing information regarding Financial Aid Registration Holds and informs students of any other holds on account and refers to appropriate department. Show less



Bristol Hospital and Health Care Group, Inc.

• United States
• Hospitals and Health Care
• 500 - 600 Employee

• Administrative Support Associate

  • Oct 2018 - May 2021

  Bristol, CT USA Organizing, compiling, and processing patient charts and records daily to ensure 100% accuracy and HIPPA Compliance and resolve and catch any discrepancies. • Processing all Emergency Department admissions, Post-Op, and ICU transfers. • Notify respective nurse and patient aide upon patient’s arrival to unit. • Handle all discharges including printing all reports for patients going to short-term rehab facilities. • Answering and properly directing all inbound calls from patient’s… Show more Organizing, compiling, and processing patient charts and records daily to ensure 100% accuracy and HIPPA Compliance and resolve and catch any discrepancies. • Processing all Emergency Department admissions, Post-Op, and ICU transfers. • Notify respective nurse and patient aide upon patient’s arrival to unit. • Handle all discharges including printing all reports for patients going to short-term rehab facilities. • Answering and properly directing all inbound calls from patient’s family members, and other staff members. • Work closely with the Charge RN to monitor when patients are discharged and rooms have been cleaned, advise housekeeping staff of rooms that need priority cleaning. • Monitor all unit supplies and advise manager when orders need to be placed. • Ensure that all environmental safety protocols are followed for the unit. • Scheduling of all follow up appointments for patient’s being discharged, with special attention to cardiac patients. Show less



Conscience VC

• United States
• Venture Capital and Private Equity Principals
• 700 & Above Employee

• Home Health Aide

  • Jul 2015 - Jan 2018

  Bristol, Connecticut Provided home care services to private elderly client, including transportation to appointments, grocery shopping, light housekeeping & companionship.



The Hartford

• United States
• Financial Services
• 700 & Above Employee

• Customer Service Representative

  • Sep 2008 - Nov 2010

  Hartford, Connecticut Resolved daily customer inquiries in high volume call center, consistently meeting or exceeding performance metrics. Achieved positive customer satisfaction by actively listening, engaging, and understanding consumer needs. During off peak times managed correspondence received via fax, email, or hand written letter. Effectively manipulated multiple internal company databases, internet, and Microsoft applications to research and analyze… Show more Resolved daily customer inquiries in high volume call center, consistently meeting or exceeding performance metrics. Achieved positive customer satisfaction by actively listening, engaging, and understanding consumer needs. During off peak times managed correspondence received via fax, email, or hand written letter. Effectively manipulated multiple internal company databases, internet, and Microsoft applications to research and analyze consumer issues. Show less



Aerotek

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Data Entry Clerk

  • May 2008 - Sep 2008

  Southington, Connecticut, United States Temporary assignment working at The Hartford to clear back log of insurance policy renewals.



Kelly

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Receptionist/Clerical Assistant

  • May 2007 - Dec 2007

  Connecticut, United States Temporary assignment working as a clerk in the Bristol Superior Court for the State’s Attorney’s Office. Filing, copy work, answering phones. Assisting defendants, outside counsel. Working with other court personnel. Created all new criminal & motor vehicle case files.



Kelly

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Receptionist

  • Apr 2006 - Dec 2006

  Hartford County, Connecticut, United States Temporary assignment working as a receptionist at an attorney’s office representing insurance clients. Heavy phone contact, filing, copy work, distribution of all mail. Posting all outgoing mail.



ConnectiCare

• United States
• Insurance
• 300 - 400 Employee

• Data Entry Clerk

  • Jul 2001 - Nov 2004

  Farmington, Connecticut, United States Data Entry Clerk in front end operations successfully completing entry of all medical claims into company database. Completed with 99% accuracy. Referred any claims that need more research to the pending claims department for more detailed research.