Experience

Goji

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Investment Operations Executive

  • Sep 2021 - Present



Close Brothers Premium Finance

• Financial Services
• 100 - 200 Employee

• Business Operations / CDD Administrator

  • Nov 2019 - Aug 2021

  - Accountable for balancing and accomplishing day to day workload and priorities in a fast-paced environment.- Responsible for the completion of customer due diligence checks on limited companies, partnership etc agreements through the use of tools such as Smartsearch, FinScan and Companies house. - Responsible for identifying suspicious activity, client monitoring / screening for sanction, PEP and adverse media related content and following process to report these to Financial Crime team, where required.- Responding to all inbound electronic traffic, both internally and externally (web, i-mails and emails). Own and drive resolution of Broker and end Client issues.- Responsible of processing inbound documentation and conducting underwriting checks for new, amended and reset-up loans, ensuring that all Governance and Compliance requirements are adhered to. - Entrusted with raising bulk payments to relevant brokers as per agreement between bank and brokerages - SME and first point of contact for AON and Travelers brokers. Entrusted to provide first resolution to queries and conducting SOL PI checks via the Law Society Website.



Financial Ombudsman Service

• United Kingdom
• Financial Services
• 700 & Above Employee

• Mass Claims Consultant

  • Oct 2018 - Nov 2019

  - First point of contact for inbound consumer queries- Communicating with consumers, claims management companies and financial institutions through different communication channels- Awareness of banking products including PPI, short-term lending and packaged bank accounts.- Setting up set number of complaint per day and meeting all targets- Answering internal calls for re-allocation of work tasks to relevant departments- Adherence to GDPR and FCA regulations- Data security representative - In house system adapter