Experience

Intercom

• United States
• Software Development
• 700 & Above Employee

• Senior Customer Support Engineer

  • Sep 2021 - Present

  Dublin, County Dublin, Ireland

• Customer Support Engineer

  • Apr 2018 - Sep 2021

  Dublin



SAP

• Germany
• Software Development
• 700 & Above Employee

• Enterprise Support Advisory Intern

  • Jul 2015 - Dec 2015

  County Dublin, Ireland Responsible for responding to customer incidents regarding service requests for system implementations or upgrades. Checked customer landscapes remotely in order to discern if requested service was appropriate. Booked requested and/or appropriate services. Engaged with service providers to discuss booked services and ensure customer needs were met. Contacted customers to discuss and understand in detail their planned system upgrades. Advised them on suitable services for the upgrade.



EJB Web & Graphics

• Self Employed Web Designer

  • Oct 2011 - Oct 2013

  County Dublin, Ireland Built and published websites for clients requiring both professional and personal on-line presence. Developed websites using HTML, CSS and Javascript. Liaised with clients in relation to website design, function, capabilities and ongoing updates and changes. Set-up databases via hosting companies. Designed and implemented website layouts. Designed logos for customer websites and electronic invites for company events. Provided fantastic client satisfaction.