Experience

Devoted Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Bilingual Marketing Proofreader/Translator

  • Aug 2022 - Present

  - Proofreading prospect and member-facing marketing materials, including government-regulated materials, for clarity and accuracy - Reviewing detailed plan benefit information as well as plain-language marketing materials against government- issued models and internal sources of truth to confirm alignment and compliance - Line editing prospect and member-facing materials for formatting inconsistencies, grammatical accuracy, and spelling errors - Reviewing regulatory plan materials… Show more - Proofreading prospect and member-facing marketing materials, including government-regulated materials, for clarity and accuracy - Reviewing detailed plan benefit information as well as plain-language marketing materials against government- issued models and internal sources of truth to confirm alignment and compliance - Line editing prospect and member-facing materials for formatting inconsistencies, grammatical accuracy, and spelling errors - Reviewing regulatory plan materials against Centers for Medicare and Medicaid Services (CMS) model documents

• Bilingual Senior Member Service Guide

  • Mar 2022 - Aug 2022

  - Owning member problems through to resolution in real life or through comprehensive and timely follow up - Upholding proper documentation and timely responses to members and other team members - Exhibiting strong follow up and organizational skills in both verbal and written communication - Supporting development of early tenured employees through Shadowing, and Mentoring programs - Empowering and leading Member Service Guides to access resources and provide appropriate customer… Show more - Owning member problems through to resolution in real life or through comprehensive and timely follow up - Upholding proper documentation and timely responses to members and other team members - Exhibiting strong follow up and organizational skills in both verbal and written communication - Supporting development of early tenured employees through Shadowing, and Mentoring programs - Empowering and leading Member Service Guides to access resources and provide appropriate customer service to members through the HelpDesk program - Balancing incoming calls, emails, faxes, member escalations while following proper protocols - Researching complex issues across multiple databases and collaborating with other teams to resolve member issues - Troubleshooting when challenges arise and keeping a strong focus on customer satisfaction - Assisting in setting and monitoring performance standards - Reviewing daily and weekly service level reports in order to monitor service targets and exceed service standards - Surfacing opportunities to improve productivity and efficiencies - Providing feedback to management for the continued and improved performance of the department to foster positive results and growth

• Bilingual Member Service Guide

  • Aug 2021 - Mar 2022

  - Supporting members by connecting them to appropriate services and resources within their Primary care, Specialist(s), and Behavioral Health providers that align with their values and preferences - Reaching out to members consistently through Outbound Campaigns to ensure that their health plan services are appropriate and meeting their clinical/community needs - Monitoring case activity and coordinating with other teams to ensure that patient reports are updated accurately and within a… Show more - Supporting members by connecting them to appropriate services and resources within their Primary care, Specialist(s), and Behavioral Health providers that align with their values and preferences - Reaching out to members consistently through Outbound Campaigns to ensure that their health plan services are appropriate and meeting their clinical/community needs - Monitoring case activity and coordinating with other teams to ensure that patient reports are updated accurately and within a reasonable time frame - Upholding all CMS compliance standards and HIPAA privacy guidelines on calls and documentation within our Electronic Health Records system - Monitoring and auditing team case work for inaccurate documentation and opportunities to improve Quality Call Monitoring - Providing Mentoring and Shadowing to a team of 6 new-hire Guides exemplifying the role that they will be responsible for to maintain documentation compliance and service delivery - Developing a solid understanding of our benefit offerings in order to investigate and resolve member questions and encourage members to optimize their benefit usage - Breaking down complex health care information so it is clear to our members as they navigate the Medicare healthcare system - Engaging with members and identifying instances when higher levels of support through our delegated partners is needed



Valle del Sol

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Clinical Mental Health Intern

  • Mar 2022 - May 2023

  - Providing psychological services under the supervision of a licensed professional - Performing diagnostic interviews and individual and family therapy - Providing care coordination services and facilitating scheduling of clients for follow-up appointments - Meeting weekly or more often to staff client assessments and diagnoses - Coordinating and communicating with community agencies for the purpose of determining appropriate treatments to meet the specific needs of… Show more - Providing psychological services under the supervision of a licensed professional - Performing diagnostic interviews and individual and family therapy - Providing care coordination services and facilitating scheduling of clients for follow-up appointments - Meeting weekly or more often to staff client assessments and diagnoses - Coordinating and communicating with community agencies for the purpose of determining appropriate treatments to meet the specific needs of clients - Promoting client and family wellness through evaluative measures to address psychological and functional concerns of clients and families - Maintaining HIPAA and client confidentiality at all times - Submitting proper CPT codes for efficient and accurate medical billing - Maintaining competency of evidence-based practices, skills, and interventions and attending trainings for certification Show less



ESI

• United States
• Education Administration Programs
• 100 - 200 Employee

• Substitute Teacher

  • Mar 2021 - May 2023

  - Follow lesson plans provided by the regular Teacher to create a cohesive and consistent learning experience for students - Manage the classroom effectively to encourage student participation, minimize distractions and maintain a positive learning environment - Adapt teaching methods to fit the needs of each individual student - Supervise students in and out of the classroom, including in the halls, on the playground and in the cafeteria - Provide in-class and at-home assignments… Show more - Follow lesson plans provided by the regular Teacher to create a cohesive and consistent learning experience for students - Manage the classroom effectively to encourage student participation, minimize distractions and maintain a positive learning environment - Adapt teaching methods to fit the needs of each individual student - Supervise students in and out of the classroom, including in the halls, on the playground and in the cafeteria - Provide in-class and at-home assignments based on the available lesson plan - For long-term substitutes: develop lesson plans and assignments consistent with the regular teacher’s past lesson plans Show less



The Sicilian Butcher

• Waitress

  • Mar 2021 - Jun 2021



Costco Wholesale

• United States
• Retail
• 700 & Above Employee

• Multi-disciplinary Seasonal Employee

  • Oct 2020 - Jan 2021

  Surprise, Arizona, United States - Consistently prioritized high level of prompt and courteous member service in every department. Served and assisted members, employees and vendors in an immediate and effective manner while following company procedures - Kept the warehouse in presentable shape and upheld “showtime ready” standards daily by stocking and straightening merchandise for sale on the floor as well as construct and assemble display models - Assisted in the daily merchandising and restock of items for sale… Show more - Consistently prioritized high level of prompt and courteous member service in every department. Served and assisted members, employees and vendors in an immediate and effective manner while following company procedures - Kept the warehouse in presentable shape and upheld “showtime ready” standards daily by stocking and straightening merchandise for sale on the floor as well as construct and assemble display models - Assisted in the daily merchandising and restock of items for sale utilizing pallet jacks, trash compactors and cardboard compactors - Kept current on market and product trends to effectively answer customer questions. Directed members to product and service locations in the warehouse - Processed all sales transactions accurately and in a timely fashion - Built and maintained effective relationships with peers and upper management - Built customer confidence by actively listening to their concerns and giving appropriate feedback - Offered exceptional customer service to differentiate and promote the company brand - Garnished, weighed, wrapped, labeled and merchandised bakery products - Performed duties to comply with SSOP guidelines and health code, such as sanitation standards and maintaining proper temperatures - Identified problems, found solutions, and made sound decisions that reflected Costco's Code of Ethics - Cooperated well with a variety of personalities and individuals and participated in a professional manner to accomplish business goals - Adjusted positively to change in direction or assignment with willingness and ability to comply with new programs, methods, practices, and procedures. Conducted multiple tasks during a work shift - Assisted in training new seasonal employees - Outperformed 30-, 60-, and 90-Day Performance Review standards Show less



Ottawa University

• United States
• Higher Education
• 500 - 600 Employee

• Fan Shop/Mail Room Director

  • Jul 2019 - Apr 2020

  Surprise, AZ - Responsible for all collaboration and marketing as it related to promotion of the facility - Managed the daily operations of the OUAZ Fan-shop, assuring adequate inventory of clothing, merchandise, student supplies, and novelty items. Exceeded 15% of annual sales projection - Responsible for analysis and reporting of financial profitability. Conducted daily balancing of POS system and cash drawers to ensure accurate use of general ledger accounts. Utilized information to execute… Show more - Responsible for all collaboration and marketing as it related to promotion of the facility - Managed the daily operations of the OUAZ Fan-shop, assuring adequate inventory of clothing, merchandise, student supplies, and novelty items. Exceeded 15% of annual sales projection - Responsible for analysis and reporting of financial profitability. Conducted daily balancing of POS system and cash drawers to ensure accurate use of general ledger accounts. Utilized information to execute frequent budgetary forecasting - Played a key role in the official opening and successful growth of the new OUAZ Fan Shop in November 2019, part of the $12.2 Million OUAZ Student Union project - Worked alongside Marketing, Administration, Student Affairs, and Athletic Departments to promote University branding and awareness. Increased social media follower and engagement rates by over 250% through inbound marketing techniques and CRM software implementation - Managed all purchasing activities and successfully negotiated contracts to ensure competitive pricing of goods and services. Successfully maintained live contracts and relationships with over 10 vendors, organizations, and government bodies - Recruited, trained, and supervised Fan Shop/Mail Room staff of 12 employees - Created and implemented Department Training programs and Student Empowerment Manuals - Grew E-commerce side of the business through accurate inventory records, online order processes, merchandise photographs, and in-bound marketing techniques Show less



City of Surprise Prosecutor's Office

• Bilingual Victim Advocate

  • Oct 2018 - May 2019

  - Translated victim right’s documents from English to Spanish - Answered phone calls and recorded relevant information - Shadowed victim interviews - Provided in-court translation and legal support to victims - Updated victim cases through database and victim follow-up



Ottawa University

• United States
• Higher Education
• 500 - 600 Employee

• Fan Shop/Mail Room Student Associate

  • Jun 2018 - May 2019

  Surprise, Arizona - Conducted retail campus merchandise transactions - Organized and distributed student/staff/faculty mail - Maintained event facilities equipment storage - Established and maintained relationships with mail carriers, retailed vendors, and OUAZ faculty and staff

• Student Athlete

  • May 2018 - May 2019

• Student Athlete

  • May 2018 - May 2019

• Academic Tutor

  • May 2018 - May 2019

  • Assisted students with homework, projects, test preparation, papers, research and other academic tasks • Worked with students to help them understand key concepts, especially those learned in the classroom • Taught skills to improve academic performance, including study strategies, note-taking skills and approaches to answering test questions • Demonstrated academic best practices for specific subjects and assignments, including research and writing tactics • Developed and… Show more • Assisted students with homework, projects, test preparation, papers, research and other academic tasks • Worked with students to help them understand key concepts, especially those learned in the classroom • Taught skills to improve academic performance, including study strategies, note-taking skills and approaches to answering test questions • Demonstrated academic best practices for specific subjects and assignments, including research and writing tactics • Developed and distributed teaching materials to supplement classroom lessons, including study guides • Conducted practice tests to track progress, identify areas of improvement and help set goals for exam preparation • Provided students positive and constructive feedback • Built meaningful connections with students from diverse backgrounds • Diagnosed student needs through active listening techniques and questioning strategies • Recognized different learning styles and student preferences • Designed differentiated learning goals • Stayed up to date with the school curriculum • Handled multiple tasks in a responsible and reliable manner • Communicated effectively with a wide range of students • Respected the goals and experiences of a diverse group of students, staff, and faculty, including but not limited to age, gender, race, ethnicity, and national origin • Maintained consistently high standards of ethical conduct working with students, staff, and faculty • Maintained excellent leadership, organizational skills, and professional conduct • Worked as a team member with other students, staff, and faculty members of Academic Success Center



Westside Total Fitness

• Sales Associate

  • Dec 2018 - Apr 2019

  Surprise, Arizona



Genesis Volleyball Club

• Volleyball Coach

  • Oct 2018 - Apr 2019



Tennessee Wesleyan University

• United States
• Higher Education
• 100 - 200 Employee

• Assistant to Director of Student Life

  • May 2016 - May 2018

  Athens, Tennessee

• Student Athlete

  • May 2016 - May 2018

• Academic Tutor

  • May 2016 - May 2018

  • Assisted students with homework, projects, test preparation, papers, research and other academic tasks • Worked with students to help them understand key concepts, especially those learned in the classroom • Taught skills to improve academic performance, including study strategies, note-taking skills and approaches to answering test questions • Demonstrated academic best practices for specific subjects and assignments, including research and writing tactics • Developed and… Show more • Assisted students with homework, projects, test preparation, papers, research and other academic tasks • Worked with students to help them understand key concepts, especially those learned in the classroom • Taught skills to improve academic performance, including study strategies, note-taking skills and approaches to answering test questions • Demonstrated academic best practices for specific subjects and assignments, including research and writing tactics • Developed and distributed teaching materials to supplement classroom lessons, including study guides • Conducted practice tests to track progress, identify areas of improvement and help set goals for exam preparation • Provided students positive and constructive feedback • Built meaningful connections with students from diverse backgrounds • Diagnosed student needs through active listening techniques and questioning strategies • Recognized different learning styles and student preferences • Designed differentiated learning goals • Stayed up to date with the school curriculum • Handled multiple tasks in a responsible and reliable manner • Communicated effectively with a wide range of students • Respected the goals and experiences of a diverse group of students, staff, and faculty, including but not limited to age, gender, race, ethnicity, and national origin • Maintained consistently high standards of ethical conduct working with students, staff, and faculty • Maintained excellent leadership, organizational skills, and professional conduct • Worked as a team member with other students, staff, and faculty members of Academic Success Center



Alliance University

• Higher Education
• 200 - 300 Employee

• Student Athlete

  • Jun 2015 - Dec 2016



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Associate Banker

  • Feb 2016 - Jul 2016

  - Processed routine account transactions and validated transactions slips - Handled sensitive and confidential information appropriately - Handled loan payments and cash checks - Consistently prioritized the customer experience