Elizabete de Paula
Customer Support Specialist at LandSure Systems Ltd.- Claim this Profile
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Português Brasileiro Native or bilingual proficiency
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Inglês Full professional proficiency
Topline Score
Bio
Credentials
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ITIL V3
EXINJul, 2015- Oct, 2024
Experience
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LandSure Systems Ltd.
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Canada
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IT Services and IT Consulting
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1 - 100 Employee
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Customer Support Specialist
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Mar 2020 - Aug 2021
.Served customer account and technical needs, consistently meeting productivity and quality targets.Collaborating with multiple departments to service and resolve technical issues and dispute issues of customers..Maintained 98% success rate on first-call resolutions, escalating complex concerns to supervisor or files personnel to achieve necessary support. .Served customer account and technical needs, consistently meeting productivity and quality targets.Collaborating with multiple departments to service and resolve technical issues and dispute issues of customers..Maintained 98% success rate on first-call resolutions, escalating complex concerns to supervisor or files personnel to achieve necessary support.
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Customer Success Manager
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Apr 2019 - Feb 2020
.Organized new customer implementation, including software installation, technical configurations and continued training..Collaborating with product manager and development team to improve and test new features..Managed CRM tools to track and report customers satisfaction. .Organized new customer implementation, including software installation, technical configurations and continued training..Collaborating with product manager and development team to improve and test new features..Managed CRM tools to track and report customers satisfaction.
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Senior System Analyst
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Dec 2015 - Apr 2019
.Oversaw multiple systems implementations in the company. Performing gap analysis interacting with business users to design appropriate solutions. .Implementing and updating all technology-based procedures and policies as needed and creating and delivering effective training and user guides for company-wide distribution.. Identifying, delivering, and integrating multiple, complex system solutions; improved processes and procedures enhanced operational proficiency and reduced costs .Oversaw multiple systems implementations in the company. Performing gap analysis interacting with business users to design appropriate solutions. .Implementing and updating all technology-based procedures and policies as needed and creating and delivering effective training and user guides for company-wide distribution.. Identifying, delivering, and integrating multiple, complex system solutions; improved processes and procedures enhanced operational proficiency and reduced costs
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Benner Sistemas
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Brazil
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Software Development
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1 - 100 Employee
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System Analyst
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Feb 2012 - Dec 2015
.ERP senior system analyst responsible for gathering requirements, a design of system enhancements, implementation and configuration, testing and production support for various clients in a multi-tenant ERP hosted solution.. Performing gap analysis interacting with business users to design and implement appropriate solutions for process and system functionality gaps..Oversaw multiple ERP systems implementations, implementing change requests for resolving technical issues faced by end-user.
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System Analyst
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Oct 2010 - Jul 2011
· Responsible for the technical support of the platform.· Communicated via phone, email, and chat with internal and/or external clients requiring assistance or information. Followed up with bugs tickets. · Responsible for the technical support of the platform.· Communicated via phone, email, and chat with internal and/or external clients requiring assistance or information. Followed up with bugs tickets.
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Education
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2022 - 2022
BrainStation
Diploma Candidate, Web Development -
2021 - 2021
Lighthouse Labs
Certificate of Web Development, Intro to Web Development -
2015 - 2015
Fundação Vanzolini
Diploma, Business Analysis -
2009 - 2011
Fatec Rubens Lara
Associate's degree, Business Management Informatics, IT
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