Experience

Castlerock Property

• Australia
• Leasing Non-residential Real Estate
• 1 - 100 Employee

• Procurement and Contract Administrator

  • Mar 2022 - Present

  Assist the Facilities Department across a national portfolio to ensure all contract administration obligations and procurement requirements are met.

• Facilities Coordinator

  • Nov 2020 - Present

  • Management of Facilities & Buildings - Provide leadership and operational management for Castlerock properties, buildings and infrastructure assets. Direct, coordinate and plan all aspects of building maintenance, and essential services via effective contractor management. • Asset Management of all above ground assets: Property, Facilities, Disposal and acquisition of property.• Procurement & Contractor Management Manage Contractors and Suppliers through developing a detailed knowledge of contract requirements and maintaining excellent client and service partnerrelationships.• Occupational Health & safety Ensure risks to health and safety of those in the workplace are controlled by promoting, implementing and abiding by all applicable health and safety legislation, regulations, Codes of Practice, policies and procedure.• Develop policies and procedures that improve the performance, effectiveness and productivity ofresources in response to changing environment, priorities and direction of the Facilities Department.

• Facilities Coordinator

  • Nov 2020 - Mar 2022



Henderson Brown Facilities Management

• Building Manager assist and support

  • Feb 2020 - Oct 2021

  • Respond effectively to all telephone queries and complaints, using effective listening, questioning and problem-solving skills and redirect problems to correct resource. • Establish and manage ongoing relationships with relevant stakeholders. • Maintain a safe and well-functioning environment through proper management for hard and soft services in the building. • Implement building compliance, OHS and OC rules necessary for managing the general behaviour of tenant/occupants of the apartment. • Manage the issuing and cancellation of security passes to staff and contractors. • Control activities like parking space allocation, bike storages, waste disposal, building access security, moving in/out and use of amenities. • Manage booking request for all amenities, moving in and out. • Manage refund and bond payments for amenity bookings. • Ensure that proper documentations from the residents are complete prior to moving in of a new resident. • Update resident information in Building Management system accordingly. • Inspect common areas and building facility assets on a regular basis and identify needs for repairs or renovations. • Liaise with Building Manager or Property Manager for any work request related to building facilities. • Monitor PPM schedules and liaise with the Building Manager and Contractors for any delays.



Serviced Apartments Australia

• Australia
• Hospitality

• General Manager

  • Sep 2019 - Feb 2020

  • Manage the day to day operations and facilities across multi sides CBD and Southbank location. • Develop team members and provide training, implement work schedules, customer services policy, and standard operating procedures. • Maintain a good relationship with the building managers, real estate agents and property managers. Attend to property inspections, start-up new units, report maintenance issues and follow up. • Dealing with any disgruntle guest, providing the right level of customer services and ensuring the apartments are in good condition to provide the services require for the guests. • Maintaining the safe stock of consumables and amenities, coordinate provedores and external contractors.



Consolidated Property Services

• United States
• Real Estate
• 1 - 100 Employee

• Supervisor

  • Sep 2015 - Sep 2019

  • Demonstrated ability to assess risk and respond to H&S issues appropriately. • Addressed the customer requirements and mitigate any complaints or concerns. • Provided instruction, coaching and motivation to all employees. • Identified problems and proposed solutions by a daily report to the manager. • Planned, organised and monitored resources to ensure efficient use of labour, equipment and materials. • Demonstrated ability to assess risk and respond to H&S issues appropriately. • Addressed the customer requirements and mitigate any complaints or concerns. • Provided instruction, coaching and motivation to all employees. • Identified problems and proposed solutions by a daily report to the manager. • Planned, organised and monitored resources to ensure efficient use of labour, equipment and materials.



Compass Group

• Investment Management
• 1 - 100 Employee

• Senior Business Manager

  • Jan 2013 - Jun 2015

  • Managed customer and stakeholders’ relationships by exploring their needs and implementing customised service solutions from catering to facilities services. • Be the first point of contact with the client and measure customer satisfaction through monthly meeting and surveys. • Developed action plans in order to improve continuously customer services and the business unit’s performance. • Monitored the contractual services agreement to ensure to comply with the obligations stipulated by the parties. • Lead new projects for the business unit from the definition of the outputs to the closure of the project, controlling time, scope and costs. • Lead and monitoring HSEQ, ISO 9001 & 14001 management systems to comply with the standard required for the company, customer and the government. • Monitored performance of external services providers, contractors and suppliers. • Planned the annual budget for the business units, monitored and analysed the forecast in a weekly and monthly basis in order to deliver outstanding financial performance. • Achieved KPI established by the company in different areas as human resources, H&S, customer satisfaction and financial performance. • Mentored, training and development team members, conducted performance review and disciplinary procedures.



Aldimark S.A.S.

• Colombia
• Food and Beverage Services
• 1 - 100 Employee

• Unit Manager

  • May 2008 - Jan 2013

  • Achieved financial objectives by preparing an annual budget and scheduling expenditures. • Strengthened existing customer relationships through extensive communication and proven marketing strategies. • Increased revenue streams by reducing costs, managing schedules and reduced risk by controlling inventory levels. • Enhanced operational success through effective staffing, strong training, adherence to food safety and sanitation regulations and well-timed customer service. • Worked with support teams to resolve issues with product, service or accounting areas.



Restaurantes Rico con el Amor de la Abuela

• Branch Manager

  • Aug 2005 - Mar 2008

  Planned, organised and implemented corporate events and reservations. Highly focused on consistently delivering a high level of customer service. Correctly calculated inventory and ordered appropriate supplies. Carefully interviewed, selected, trained and supervised staff. Developed, implemented and managed business plans to promote profitable food and beverage sales. Conducted timely performance evaluations for all front of house staff. Planned, organised and implemented corporate events and reservations. Highly focused on consistently delivering a high level of customer service. Correctly calculated inventory and ordered appropriate supplies. Carefully interviewed, selected, trained and supervised staff. Developed, implemented and managed business plans to promote profitable food and beverage sales. Conducted timely performance evaluations for all front of house staff.