Quality Assurance Engineer

• Feb 2023 - Present

Software QA Engineer

• Sep 2022 - Jan 2023

It was my first internship in this field, but I've learned a lot so far. Such as: • Testing software to ensure that it meets the requirements of the client and is free of bugs and defects, using both manual testing and the use of automated testing tools: Selenium. • Defect tracking: I can reproduce defects and provide clear, detailed descriptions of the issues that I found. Very familiar with a bug tracking tool, Jira. • Test case development: I was responsible for developing test cases and designing tests that will effectively cover all relevant scenarios. • Team collaboration: I have already more than 5 years of experience in this area, I can easily work well in a team environment and communicate with developers, project managers, and other stakeholders to ensure that software is delivered on time and to a high quality. ⚡️ I wrote over 40 test cases which I automated in Java In the first 2 months: ⭐️ I found the most bugs in the team, the dev team loves me already). :) ⭐️ Out of an average of 2.6 per person, I managed to complete 6. I am the kind of person who stands out and wants to perform daily for the best outcomes. 💪 We worked as a team of ten members, testing Xreteh App (a Web project) at 7code. The whole internship was online, but I had tight communication with my mentor, and all this practice helped me improve the skills I gained from the Skillbrain apprenticeship. 7code is a software company based in Cluj-Napoca, Romania, that offers professional software services with a focus on web and mobile app development and custom software development. Show less

Junior QA Engineer

• Oct 2021 - Dec 2022

My primary responsibilities were to: • Write, test, and maintain high-quality software products through test scripts, and test case reports • Manage projects in Jira by adding bug reports • CRUD Databases using MySQL and XAMPP • Collaborate with the development team through Agile methodology to understand the project requirements and provide estimates for the tasks I worked on • Test APIs using Postman • Participate in the entire SDLC, from requirements gathering to deployment • Debugging defects in the web applications we worked on. The automation part taught me about Java, Selenium, TestNG framework, and GitHub. Show less

Assistant Manager

• May 2019 - Mar 2021

• Beobachten, Empfangen und Erhalten der notwendigen Informationen aus den verschiedenen Quellen; • Sicherstellen, dass Vorgesetzte, Kollegen und Mitarbeiter, telefonisch, schriftlich, per E-Mail oder persönlich informiert werden; • Telefonische Kommunikations, sowie auch durch E-Mails in deutscher, englischer und rumänischer Sprache; • Teamkoordinator, Leitung von 12 Personen + entwickelt und überwacht Key Performance Indicators Mitarbeiterentwicklungsüberwachung • monatlicher Bericht an den Vorgesetzten • Organisation und Dokumentation der Unterlagen für die Buchhaltung • Führt Bankzahlungen und -Aktivitäten aus • Bürodienstleistungen und Kauf von Büromaterial Show less

Back Office Assistant

• Nov 2017 - May 2019

• Ensuring customer satisfaction by collecting information from customers and entering them in the database, according to work procedures and instructions, completely and correctly; • Participates in improving the quantitative and qualitative parameters of customer service; • Provides support to less experienced colleagues and prove team spirit. • Ensuring customer satisfaction by collecting information from customers and entering them in the database, according to work procedures and instructions, completely and correctly; • Participates in improving the quantitative and qualitative parameters of customer service; • Provides support to less experienced colleagues and prove team spirit.

Customer Service Team Lead

• Sep 2013 - Nov 2017

• A permanent monitoring of the quality of the information provided in calls;• Good organization and efficient structuring of the team for proper functioning;• Effective coordination of agents to achieve quantitative and qualitative objectives;• Sending via e-mail and daily supervision of internal KPIs;• Recruiting candidates to complete the team, when necessary;• Motivating and frequent feedback sessions with the assistants to obtain the desired results and unify the team.

Quality Assistant

• Jun 2013 - Aug 2013

Agent Relatii Clienti

• Oct 2012 - May 2013

The most important skills I gained were having patience with non-technical customers and empathy for those who did not understand that you can incur additional costs if you exceed the resources included in the subscription.