Experience

Jack Phelan Chrysler Dodge Jeep Ram

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Warranty Administrator

  • Dec 2021 - Present

  Administers, processes and authorizes warranty claims, based on the manufacturer’s/supplier’s criteria. Is responsible for processing exceptional or contentious claims. •Prepare and process warranty documentation according to manufacturer guidelines. •Submit claims quickly and efficiently •Analyzes claims denied by the manufacturer/supplier and, if applicable, re- submits them as soon as possible or obtains authorization to cancel them. •Provides the accounts receivable supervisor with the documents required to process the accounting paperwork, the amounts receivable, payments and credits for warranties. Show less



TINLEY DENTAL GROUP

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Dental Assitant & Front Desk Executive

  • Mar 2021 - Dec 2021

  As a Dental assistant/Front desk executive, I conduct versatile work assignments to both clinical and administrative staff. •Greet visitors, ascertain purpose of visit, and direct them to appropriate staff. •Schedule and confirm patient diagnostic appointments, surgeries or medical consultations. •Manage patient insurance forms and create payment plans with current statements. •Verify insurance and submit proper information to patient insurers in order to optimize current benefits. •Efficiently manage patient care, operatory and sterilization duties. •Provide chairside assistance to the family dentist with routine cleaning and specialized procedures Show less



THOMAS H GEORGE DDS PC

• United States
• Medical Practices

• Head Dental Assistant

  • Aug 2019 - Feb 2021

  As a lead dental assistant, I provide patient care, taking X-rays, recordkeeping/monthly budget reports, and oversee workflow for clinical staff . •Place purchasing orders and monitor usage of dental inventory, with a cost savings of 30%. •Comply and enforce ADA, OSHAA and HIPPA regulations. •Managed a team of 5 to perform x-ray, oral impression's and operatory chairside assisting duties. •Managed Doctor's production numbers to ensure procedures properly coincide with the allotted appointment times. •Assisted dentist in four-handed chairside general and specialty procedures, making patients feel relaxed as possible while preparing them for treatment. •Monthly Excel reports on production, lab cases and invoices attached, as well as new strategies on where/how to improve. Show less



The Autobarn Volkswagen of Countryside

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Sales Representative

  • Aug 2018 - Aug 2019

  •Cultivate relationships with new customers to achieve sales objectives and provide insight into new products, features, and options. •Strategically negotiate with customers to close on deals and increase sales; work deals for best interest rates, leases, and calculate financial requirements prior to obtaining approval from dealership manager and F&I manager. •Qualify and follow up on warm Internet leads regarding new and pre-owned vehicle availability, price, and options. •Maintain contact with customers via email, phone calls, and regular updates on promotional offers Show less



Jack Phelan Chrysler Dodge Jeep Ram

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Business Development Manager

  • Jul 2017 - Aug 2018

  Managed an automotive internet business department by researching and identifying business strategies - including new markets of growth and generating lead opportunities via emails, text and call. •Presented new project ideas to sales management for ultimate company progression. •Managed a department of 10 with team exercises such as script reading to ensure established communication, as well as efficiently handling lead correspondence time. •Completed and submitted monthly reports of monthly sales through contact -showroom to finalized sales conversion percentage. •Collaborated with head of management to develop new strategies to capitalize on emerging customer and market trends. •Identified issues and crafted unique and immediate solutions to remedy them. •Weekly follow-ups with lead source representatives to ensure quality lead delivery. •Developed and promoted successful company sales and account management personnel into leadership positions to drive company growth. Show less



Sherman Dodge Chrysler Jeep

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Business Development Representative

  • Apr 2016 - Jul 2017

  •Responding to Internet inquiries within the first 5 minutes. •Making 95-100 calls daily as well as 50-60 emails and texts to customers interested in vehicles as well as cold calling. •Assigning the appropriate services/products to clients •Receiving inbound phone calls for vehicle inquiries. •Setting sales appointments for the sales staff. •Providing top-notch customer service. •Responding to Internet inquiries within the first 5 minutes. •Making 95-100 calls daily as well as 50-60 emails and texts to customers interested in vehicles as well as cold calling. •Assigning the appropriate services/products to clients •Receiving inbound phone calls for vehicle inquiries. •Setting sales appointments for the sales staff. •Providing top-notch customer service.