Experience

Hudson Community Enterprises

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Team Leader

  • May 2023 - Present

• Records Management Specialist

  • Aug 2022 - May 2023



Jimmy Jazz

• United States
• Retail
• 500 - 600 Employee

• Omnichannel Case Manager

  • Sep 2019 - Jul 2022

  Retaining customer interest while delivering seamless customer experience through multiple channels. Manage inbound calls and emails from omnichannel orders to resolve issues by partnering with store managers, store ops and shipping carriers. Responding to second tier escalations and store complaints from outsourced call center.

• Customer Relations Representative

  • Mar 2019 - Aug 2019

  Primarily responsible for customer inquiries. Providing “fanatical” customer service to ensure Jimmy Jazz customers will want to shop with us over and over again.Duties include but not limited to: placing and tracking orders, product and promo.Inquiries, processing adjustments, following up w/ returns, interacting with other departments as well as outside parties such as USPS and Fed Ex. for issue resolution etc.We handle heavy phone volume, incoming emails, and live chat via our website, follow up on customer surveys in a professional manner and multiple social media outlets. Additional projects as assigned by management.Phones – Attending to our callers is always our #1 priority. Answering calls as quickly, accurately and professionally to ensure service levels are met and maintained.Memo Maintenance- Duties include but not limited to: notating reason for call, desired resolution met, etc. It is crucial we note calls properly to ensure proper handling at the time of call and in the future.Claims- Responsible for initiating and following up until claims are closed and contacting customers of outcome.Email- Answering inbound emails pertaining mostly to existing orders and or replying to obtain more info or in follow up situations.Chat- Answering queries via our “live chat” option.Surveys and Reviews- Responsible for answering customers back based on their feedback of service. Need to reply in a timely fashion, always remain professional and bring up important and or urgent issues to management Show less


Active Staffing Services
• United States
• Staffing and Recruiting
• 100 - 200 Employee
• Customer Service Representative

  • May 2018 - Feb 2019