Experience

iHiT

• Sporting Goods Manufacturing
• 1 - 100 Employee

• Executive Administrator and Digital Marketer

  • Jan 2023 - Present

  ● Handled customer support duties by responding to WhatsApp messages, emails and inbound calls. ● In charge of Customer bookings and follow up customer support matters. ● In charge of customers accounts including facilitating payments and invoicing. ● Daily reports to my superior on chats and calls. ● Coming up with Instagram captions for digital marketing. Administrative Support: Manage calendars, schedule meetings, and coordinate appointments. Handle travel arrangements, itineraries, and expenses. Communication: Liaison between executives and team members, clients, and stakeholders. Manage incoming and outgoing communication, including emails and calls. Information Management: Organize and maintain important documents, files, and records, including sensitive and confidential information. Meeting Support: Prepare meeting agendas, take minutes, and follow up on action items. Project Coordination: Help manage projects by tracking progress, deadlines, and task completion. Show less



Call Center International.

• United States
• Outsourcing and Offshoring Consulting
• 300 - 400 Employee

• Customer Support Agent

  • Oct 2021 - Aug 2022

  Duties • Resolved Customer complaints by performing customer support duties via Chat and live calls. • In charge of customer accounts and follow up of customer support matters • Daily reports of cases handled and resolution records • Implemented customer service strategies that increased sales in the company. Duties • Resolved Customer complaints by performing customer support duties via Chat and live calls. • In charge of customer accounts and follow up of customer support matters • Daily reports of cases handled and resolution records • Implemented customer service strategies that increased sales in the company.



LG Electronics B2B Middle East & Africa

• United Arab Emirates
• Computers and Electronics Manufacturing
• 1 - 100 Employee

• LG Brand Influencer

  • Jan 2021 - Mar 2021

  Duties • Posted and came up with marketing posts and captions to go with on social media platforms. • Compiled weekly reports on our daily activities ensuring accurate reporting. • Created and implemented social media strategies that increased sales in the company. • Helped in running company product campaigns for every month. Duties • Posted and came up with marketing posts and captions to go with on social media platforms. • Compiled weekly reports on our daily activities ensuring accurate reporting. • Created and implemented social media strategies that increased sales in the company. • Helped in running company product campaigns for every month.



Sanlam Insurance Company

• Financial Sales Advisor

  • Nov 2019 - Jun 2020

  Duties • Sold and promoted insurance products hence improved sales. ● Compiled monthly and daily reports on the monthly sales hence enhanced tracking. ● Managed and followed up on client policy accounts which improved client satisfaction. ● Tracked policy claims and monthly premiums which resulted to improved settlements. ● Handled client’s policy renewals. Duties • Sold and promoted insurance products hence improved sales. ● Compiled monthly and daily reports on the monthly sales hence enhanced tracking. ● Managed and followed up on client policy accounts which improved client satisfaction. ● Tracked policy claims and monthly premiums which resulted to improved settlements. ● Handled client’s policy renewals.


Kenya Bureau of Standards
• Kenya
• Government Administration
• 500 - 600 Employee
• Receptionist

  • Apr 2018 - Jun 2018