Experience

Story

• United States
• Hospitality
• 1 - 100 Employee

• Event Sales Manager

  • Apr 2019 - Present



Embassy Suites

• United States
• Hospitality
• 700 & Above Employee

• Sales & Catering Manager

  • Jun 2016 - Present

  -Sales and Catering Manager for the 4-Diamond Embassy Suites by Hilton Louisville Downtown. -Market consists of SMERF and Government groups as well as catering only events-Fosters relationships customers through networking, sales calls, and local travel to increase market share-Responds to leads timely and efficiently and negotiates rates and packages for Social, Military, Education, Religious, and Fraternal Groups-Displays a high level of customer service and hospitality through all channels of communication and interactions with clients-Represents hotel through partnerships with Louisville Wedding Essentials networking group, which includes monthly meetings and an annual wedding show-Negotiates and executes company contracts -Team player who works closely with all departments in the hotel to create a 4-Diamond experience for all guests-Exceeded individual revenue goals for 2016 by over 200% Show less

• Sales Coordinator

  • Mar 2016 - Jun 2016

  -High focus on hospitaltity and guest satisfaction through ensuring groups were taken care of and had all needs met-Communicated to all departments through creation and delivery of detailed group resumes-Serviced all corporate, association, and SMERF groups once contracts were executed to the time groups arrived on property-Assisted in making reservations for BT clients-Mastered OnQ Front Desk and OnQ R&I in the creation and maintenance of groups-Managed and processed invoices and PO's through the BirchStreet accounting system-Proven abilities in a fast-paced environment while meeting assigned deadlines Show less



Starbucks

• United States
• Retail
• 700 & Above Employee

• Starbucks Barista

  • Jun 2015 - Mar 2016

  Excelled in a fast paced, customer-oriented environment as a barista. I met the challenge of balancing tasks and teamwork with my co-workers as we serve our customers and maintain our store. I grew relationships and created customer loyalty through quality customer service and meaningful connections with our customers. Excelled in a fast paced, customer-oriented environment as a barista. I met the challenge of balancing tasks and teamwork with my co-workers as we serve our customers and maintain our store. I grew relationships and created customer loyalty through quality customer service and meaningful connections with our customers.