Experience

Attendance on Demand
• United States
• Software Development
• 1 - 100 Employee
• Technical Writer

  • Aug 2016 - Present


State of Michigan, Department of Technology, Management and Budget

• 1 - 100 Employee

• Contract Technical Writer

  • May 2015 - Mar 2016

  Writing instructional content for knowledge management system using BMC IT Service Management Suite Working in HTML code to format article content Researching topics and interviewing subject matter experts to gather information Usability testing with Help Desk agents to ensure content is appropriate Participate in procedure planning for new software releases and software updates to develop guidelines for agent handling Writing instructional content for knowledge management system using BMC IT Service Management Suite Working in HTML code to format article content Researching topics and interviewing subject matter experts to gather information Usability testing with Help Desk agents to ensure content is appropriate Participate in procedure planning for new software releases and software updates to develop guidelines for agent handling



DISH Network

• United States
• Sports Teams and Clubs
• 1 - 100 Employee

• Senior Technical Writer

  • 2007 - 2011

  Documented a wide range of processes for the IT Operations Department, including UNIX server build procedures, ITIL based change request procedures using HP OpenView, telecom invoice processing procedures and customized instructions for building Microsoft SharePoint sites. Documented a wide range of processes for the IT Operations Department, including UNIX server build procedures, ITIL based change request procedures using HP OpenView, telecom invoice processing procedures and customized instructions for building Microsoft SharePoint sites.



BOSCH Rexroth

• Germany
• Automation Machinery Manufacturing
• 700 & Above Employee

• Technical Writer

  • 2001 - 2004

  Interviewed software engineers to develop content for user manuals and online help; including installation, application, and troubleshooting guides for electric drives and controls software. Interviewed software engineers to develop content for user manuals and online help; including installation, application, and troubleshooting guides for electric drives and controls software.



3Com

• Computer Networking
• 200 - 300 Employee

• Technical Writer

  • 2000 - 2001

  Documented voice over internet protocol software installation guides using Adobe FrameMaker. Edited technical documentation for several product lines. Evaluated documentation needs at product development level. Documented voice over internet protocol software installation guides using Adobe FrameMaker. Edited technical documentation for several product lines. Evaluated documentation needs at product development level.



Siemens Moore Process Automation Solutions, Inc.

• Technical Writer

  • 1997 - 2000

  Interviewed engineers and software developers to develop content for process control software and hardware user manuals, online help, release notes, and press releases. Managed project lifespan from evaluating documentation needs to arranging print production. Interviewed engineers and software developers to develop content for process control software and hardware user manuals, online help, release notes, and press releases. Managed project lifespan from evaluating documentation needs to arranging print production.