Elisee Francois
Help Desk Technician at James G. Davis Construction (DAVIS)- Claim this Profile
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Bio
Experience
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James G. Davis Construction (DAVIS)
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Construction
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300 - 400 Employee
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Help Desk Technician
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Mar 2022 - Present
Perform responsibilities with trust, excellence in service, integrity and building relationships as exemplified in Davis core values. Provide support both in person and remote, to include multiple offsite locations. Follow up with end users to ensure timely resolution of problems/work orders Document reported problems in the Help Desk database as well as troubleshooting processes and procedures in department wiki Assign appropriate priority to requests for help and escalate issues to supervisors as necessary. Develop documentation to support projects, programs and system configurations. Manage and coordinate vendor activities such as PC and copier repair. Maintain inventory of consumables such as peripherals, toner, and accessories. Adhere to and reinforce corporate security policies and industry best practices in day to day operations and interactions with end users. Responsible for inventory of consumables such as peripherals, toner, and accessories. Conduct Orientation for new users. Participate in Business Solution group projects. Maintain and foster relationships with outside technology consultants, technical personnel, and vendors for products and services. Maintain a clean and organized working environment. Perform other duties as assigned. Show less
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ITCON Services
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United States
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Information Technology & Services
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1 - 100 Employee
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Help Desk Specialist
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Mar 2021 - Mar 2022
*Managing a large number of incoming calls Identifying and resolving customers issues accurately and efficiently. *Providing high quality response to customers inquiries and needs. *Building sustainable relationships with customers through professional communication. *Providing accurate, timely, and complete information by using the right methods and tools. *Responding to customer inquiries relating to clients services, providing appropriate solutions and alternatives, and following up to ensure full resolution. *Keeping detailed records of customer interactions, processing customers accounts and filing documents. *Following communication procedures, guidelines and policies. Show less
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U-Haul
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United States
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Retail
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700 & Above Employee
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Customer Service Specialist
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Aug 2020 - Jun 2021
* Respond to telephone inquiries, provided quality service to customer and associates inquiring about the availability of products. * Handle customer inquiries, complaints, billing questions and payment extension/service requests. * Maintain client records and ensuring that information is in accordance with guidelines and procedures. * Attract potential customers by answering product and service questions and suggesting information about other products and services. * Answer phone calls in a timely manner provide excellent customer service. Show less
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