Incident & Project Coordinator

• Aug 2021 - Present

• Project management: In January 2022, I identified a project management need related to the distribution and deployment of network probes and power monitors nationwide. Over 300 sites were ready for probe and monitor installation when I took ownership of the project. This project required cross-functional coordination between external contractors, NBI, and end-users across multiple channels.Project management best practices were employed throughout. I created 8 processes, the most impactful one allowing external contractors to be removed from the installation process and costs of service to be bulk-invoiced. I also designed 3 trackers and a Gantt Chart in order to monitor and record the progress made on the project. I created weekly project status reports to keep all key stakeholders (including the relevant government departments) informed of deliverables and timelines.I managed the pre-project phase, using my process and technical skills to ensure that the project would have the maximal chance of success. I coordinated with the network engineers to gain a technical understanding of probes and monitors which allowed me to be best placed to manage the project. Since being responsible for this project, 75 power monitors have been installed and the project is on track.• Process creation: Responsible for the creation and management of over 100 processes related to network management, KPI performance & incident support. The processes I created resulted in improvements company-wide, the most important being service and notification level processes which resulted in significant savings in government contractual penalties.• Confluence: Created the Confluence workspace for the NOC team and migrated all previous processes from OneNote. Responsible for managing the workspace, including the integration of processes created by other members of the NOC, the maintenance of articles to ensure ISO compliance & user access management.

Internship

• May 2021 - Jun 2021

• QGIS: Updated addresses to help with the installation of optical fibre in the Tarn department.• Lizmap: Managed newly created maps in order to facilitate access for local and national government, the tax office, optical fibre providers, etc.• Model Builder: Created 2 model builders in order to facilitate the updating of cartographic data.• Process handling: Defined the processes used to share French National Address Database data, used countrywide. • QGIS: Updated addresses to help with the installation of optical fibre in the Tarn department.• Lizmap: Managed newly created maps in order to facilitate access for local and national government, the tax office, optical fibre providers, etc.• Model Builder: Created 2 model builders in order to facilitate the updating of cartographic data.• Process handling: Defined the processes used to share French National Address Database data, used countrywide.

Professional Training in GIS

• Jan 2021 - May 2021

* Problem Solving Skills: Learning how to use QGIS, as well as the theory around cartography and geomatics with the help of a geomatics engineer that has 10+ years of experience in GIS and was a teacher at university for Bachelor (third years) and Master (both years) students.* Fast Learning Ability: Independently learned the content of courses that were made for Bachelor and Master students studying GIS in 5 months’ time. * Problem Solving Skills: Learning how to use QGIS, as well as the theory around cartography and geomatics with the help of a geomatics engineer that has 10+ years of experience in GIS and was a teacher at university for Bachelor (third years) and Master (both years) students.* Fast Learning Ability: Independently learned the content of courses that were made for Bachelor and Master students studying GIS in 5 months’ time.

Council Development Associate

• Oct 2019 - Feb 2021

* Meeting and exceeding goals and metrics on multiple high priority recruiting projects, at any given time. Managing up to 15 projects end to end weekly.* Independently managing the Expert recruiting pipeline covering sourcing, cold calling pitching, screening, and ensuring they sign the terms and conditions to become part of GLG’s network.* Vetting recruits based on client needs as well as briefing recruits on GLG’s business model, policies, compliance, and terms & conditions.* Working closely with the client services team daily to track the overall project progress in tight time frames, depending on duration of project life cycle.* Adhering to and upholding GLG’s compliance standards and company values.* Professional business communication, both written and verbal as the role requires persuading and negotiating with senior industry experts, i.e., CEO level and below.

Relocation Counselor

• Jul 2017 - Sep 2019

* Working on several projects at a time, using strong prioritisation skills to deliver on every project.* Ensuring that every aspect of one’s relocation (housing, shipment of goods, plane tickets for the employee and his family, etc.) was taken care of.* Working closely with several providers, using professional communication to deliver on every aspect of the various projects.* TheMIGroup became Weichert Workforce Mobility in January 2019 (the merger started in 2018). Handling day-to-day merger changes as well as daily workload.* Being proactive and adaptable allowed me to move from 5 different jobs during my time there (I started as an intern; my last job title was Relocation Manager)

Assistant

• Apr 2017 - Jun 2017

I've been employed by setec énergie environnemnent after the internship I had with them during my training as an Executive Assistant. I was hired in order to finish the mission I started in my internship. My main missions were reference and presentation sheets translation, database management, travel bookings, ... I've also created the welcome booklet of the company and answered tenders.

Trainee

• Feb 2017 - Mar 2017

Training

• Sep 2016 - Mar 2017

Training as an Executive Assistant. I have acquired most of the skills that can be useful to an EA. Training as an Executive Assistant. I have acquired most of the skills that can be useful to an EA.

Trainee

• Jul 2016 - Jul 2016

Observation internship. I worked with three Executive Assistant in three different units. My missions included mail processing, spread-sheets update, procedure lists creation and hard files sorting. Observation internship. I worked with three Executive Assistant in three different units. My missions included mail processing, spread-sheets update, procedure lists creation and hard files sorting.

Registered Sales Assistant

• Mar 2015 - Feb 2016

Included dealing with customer requests, answering enquiries and merchandising. I also motivated the staff to achieve their goals. Included dealing with customer requests, answering enquiries and merchandising. I also motivated the staff to achieve their goals.

Registered Sales Assistant

• Dec 2014 - Jan 2015

Merchandising, mise en rayon, conseil aux clients, vente Merchandising, mise en rayon, conseil aux clients, vente

Registered Sales Assistant

• Nov 2014 - Nov 2014

Mise en rayon, conseil aux clients, vente Mise en rayon, conseil aux clients, vente