Experience

Blue Cloud Pediatric Surgery Centers

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Call Center Operations Manager

  • Dec 2022 - Present

• Patient Experience Manager

  • Apr 2022 - Jan 2023

• Patient Access Supervisor

  • Mar 2019 - Apr 2022

  Under the Supervision of the Director of Patient Access, I oversee the growing Scheduling Call Center.



OSS Health

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Patient Access Coordinator

  • Sep 2018 - Mar 2019

  Supervisor overseeing all Curbside Greeters, Greeters, Receptionists, and Schedulers at the Powder Mill location in the outpatient clinics, Urgent Care, Main Atrium, and Pre-Surgery/Rheumatology. Also, functions as the Supervisor for all Satellite location employees in the absence of their Supervisor Responsible for time keeping and schedules Must hold staff accountable to OSS HEALTH’s expectations and commitment to five star customer service. Create PowerPoint presentations for monthly staff meetings for all locations Conducts yearly reviews and performance appraisals Took sole responsibility for creating new schedules for 38 employees to optimize coverage and implementing the change Responsible for rounding on staff monthly and providing feedback to my Manager Coach staff on errors and help develop staff members to their highest potential Create policies and processes to improve workflow Manage and post necessary documents to the company Intranet Actively recruit and review applications to decide whether to interview qualified individuals Interview, onboard, and arrange trainings/shadowings for newly hired staff members Member of KAHAM(Keystone Association of Healthcare Access Management) from January 2018-Present Member of POMAY(The Physicians’ Office Managers Association of York) from September 2018-Present Show less



WellSpan Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Access Team Leader

  • Jul 2018 - Sep 2018

• Supervisor

  • Jan 2017 - Jul 2018

  Oversee staff who actively schedule and take messages for family medicine officesWrite and discuss QARs(Quality Assurance Referrals) with employees when errors ariseTrain new employees, as well as providing continued education for existing employeesProvide excellent customer service when speaking to patients and officesResponsible for hiring new staff and providing department orientationCoordinate schedules to provide optimal phone coverage and monitor performance management.Interview individuals to see if they fit well with the department and hire new staff members.Order Supplies for MCC/NCC, February 2013 – January 2014Recreation Committee, Since creating committee in April 2013 – January 2014Volunteer Committee, Since creating committee in August 2017 – September 2018 Show less

• Patient Access Team Leader

  • May 2016 - Jan 2017

• Contact Center Specialist

  • Mar 2012 - May 2016



York Hospital Wound Healing

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Physician Office Assistant

  • Sep 2009 - Mar 2012

  Provide excellent customer service while helping patients check-in and check-out, answer telephones, and schedule appointments. Contact insurance companies for verification, referrals, and authorization. Assist in facility billing Assist in interviewing new employees and handling complaints/issues Provide excellent customer service while helping patients check-in and check-out, answer telephones, and schedule appointments. Contact insurance companies for verification, referrals, and authorization. Assist in facility billing Assist in interviewing new employees and handling complaints/issues



Johns Hopkins Hospital

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Services Coordinator

  • Jan 2008 - Sep 2009

  Schedule MRI’s and anesthesia Answer phones File/receive requisitions Train new hires Take meeting minutes and attending meetings as a representative for the department Schedule MRI’s and anesthesia Answer phones File/receive requisitions Train new hires Take meeting minutes and attending meetings as a representative for the department