Experience

Gateway Training Academy

• Australia
• Education Administration Programs
• 1 - 100 Employee

• State Manager

  • Apr 2023 - Present



The Pivot Institute

• Australia
• Education Administration Programs
• 1 - 100 Employee

• Business Services Manager

  • May 2022 - Apr 2023

• RTO Administration and Compliance Coordinator

  • Feb 2022 - May 2022



Skill Hire

• Australia
• Staffing and Recruiting
• 1 - 100 Employee

• Program Coordinator

  • Oct 2019 - Feb 2022

• Program Support Officer

  • Jun 2019 - Oct 2019



Department of Education, Western Australia

• Australia
• Education Administration Programs
• 700 & Above Employee

• Special Education Assistant

  • Feb 2019 - Jun 2019



The Institute of Teacher Aide Courses (ITAC) RTO 52215

• Australia
• Higher Education
• 1 - 100 Employee

• Administration Manager

  • Oct 2011 - Oct 2018

  I was responsible for the monthly reporting of student progress to the Department of Training and Workforce Development and the Queensland Department of Education and Training. I have a solid understanding of VET legislation including: o Vet Fees and Charges o RTO Standards 2015 o Knowledge of training packages o VET (WA) Ministerial Corporation Purchase of Training Services General Provisions (Conditions of Contract) Roles and Responsibilities • Ensuring compliance with all relevant government legislation and company policies • Reporting student progress data • Problem solving -achieving 100% accuracy in state reporting • Supervising the daily operations and dealing with all student management issues • Responding to enquires and processing enrolments • Overseeing daily administration activities and customer service • Working with trainers and administration to achieve maximum completion rates and enrolment numbers • Coordination of employee inductions and procedures • Organised marketing campaigns • Recruitment and selection activities as required • Provide support and advice to other members of the senior management team to develop and implement appropriate communication and change management strategies associated with business growth and organisational structure • Assist in the development and implementation of employee’s engagement, succession planning and career development • Responsible for managing relationships with government agencies and external stakeholders as first point of contact • Using direct debit systems-Ezi Debit and B Point • Managing student accounts - processing and recording financial activities • Estimation of lodgement claim amounts-QLD Show less



Department of Education, Western Australia

• Australia
• Education Administration Programs
• 700 & Above Employee

• Special Education Assistant

  • Feb 2010 - Sep 2011

  As a Special Needs education assistant, I supported the teacher in delivering planned educational programs. I provided feedback on education and therapy programs, and feedback to the caregiver/parent in regards to their child’s progress. Roles and Responsibilities • Collaborative team member contributing to the evaluation of educational programs • Highly effective use of written and oral communication skills, including the ability to interact with students with special needs, parents and teaching professionals • Development of resources to support students with special needs • Planning, organisation and implementation of programs for students with disabilities • Input into Individual Education Plans and Behaviour Management Plans • Liaising with external agencies to develop programs and identify appropriate strategies Show less



Coles Group

• Australia
• Retail
• 700 & Above Employee

• Administrative Assistant

  • Jan 2005 - Jun 2009

  As a member of the administration team I completed a range of daily administrative tasks including the balancing and monitoring of the cash vault and processing time sheets and wages for approximately 100 staff. Roles and Responsibilities • Responsible for balancing the cash in the vault on a daily basis • Balancing the tills on a weekly basis • Preparation of change orders • Armaguard exchange/reconciliation • Reporting statistical information of sales to store manager • Input and reconciliation of staff wages • Processing annual leave, personal leave, etc. • Assisting with induction processes Show less