Experience

Franciscan Children's

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Human Resources & Operations Management Intern

  • Sep 2022 - Present

  • Lead a project with a team of 5 people across 4 departments to improve clinician productivity by developing a process to improve the accuracy of our active employee directory: analytics to identify discrepancies, and hosting meetings to facilitate solution-based discussions. • Assisted with re-structuring of the performance evaluation process to improve the compliance and prepare ahead of a Joint Commission visit and provided input on the onboarding process to reduce total onboarding time for new clinicians/nurses.• Conducted license checks and reminded clinicians of expired licenses (e.g., nurses, respiratory therapists, social workers, and speech-language pathologists) to allow employees to continue legally practice within the hospital.• Other daily tasks were completed to improve the functionality of the human resources department by creating and implementing the process for terminated employees and training new human resources employees to navigate department-related databases efficiently.



T-BONES Great American Eatery

• United States
• Restaurants
• 1 - 100 Employee

• Food Server

  • Mar 2019 - Aug 2022

  • Greeted new customers, discussed specials, took drink orders, and built immediate positive connections with guests. • Maintained customer satisfaction with timely table check-ins to assess customer needs.• Stayed up to date on menu changes to offer current and accurate information, answer questions, and help customers select optimal meal choices based on individual preferences. • Checked identification to enforce the age requirement for alcoholic beverages. • Collected credit card, cash, and gift certificate payments from customers and made proper change for cash transactions.



Beth Israel Deaconess Medical Center

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Room Service Attendant

  • Oct 2021 - May 2022

  • Deliver pleasant patient experiences with friendly service and caring demeanor.• Arrange orders on service trays and oversee sanitation and timeliness of delivery.• Practice food safety and sanitation habits and follow compliance requirements.• Organize supplies for use based on expected patient needs.• Train newly hired room attendants on company policies, cleaning procedures, and patient service techniques.• Take telephone orders, answer patient questions related to food and beverage ingredients, and communicate orders to kitchen.



Bed Bath & Beyond

• United States
• Retail
• 700 & Above Employee

• Cashier

  • Aug 2020 - May 2021

  • Greeted customers and informed them of our COVID-19 safety guidelines and discussed promotions.• Collected credit card, cash, and gift certificate payments from customers and made proper change for cash transactions. • Stayed up to date on where different products were located throughout the store to ensure customers could find the products they were looking for.• Unpacked and organized shipments. • Greeted customers and informed them of our COVID-19 safety guidelines and discussed promotions.• Collected credit card, cash, and gift certificate payments from customers and made proper change for cash transactions. • Stayed up to date on where different products were located throughout the store to ensure customers could find the products they were looking for.• Unpacked and organized shipments.



Suffolk University

• United States
• Higher Education
• 700 & Above Employee

• Cashier

  • Jan 2020 - Mar 2020

  • Preformed opening and closing tasks such as preparing backups and buffet stations to ensure the cafeteria was serving time-appropriate meals throughout the day. • Collected cash and student ID payments, made proper change for cash transactions, and balanced cash drawer at the end of the shift. • Kept cafeteria stocked and ensured all products were up to serving standards. • Informed customers of daily specials as well as answered questions and located products to create solid customer relationships.



Friendly's Ice Cream, LLC

• Restaurants
• 700 & Above Employee

• Server

  • May 2017 - Mar 2019

  • Applied communication and problem-solving skills to resolve customer complaints and to promote long-term loyalty. • Preformed complete opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest. • Applied communication and problem-solving skills to resolve customer complaints and to promote long-term loyalty. • Preformed complete opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.



Bank of New Hampshire Pavillion

• Ticket Taker

  • May 2017 - Sep 2018

  • Greeted and collected tickets of patrons at concerts.• Provided information about current and future events at the facility.• Collaborated with various team members to ensure guest requests were addressed appropriately and timely. • Greeted and collected tickets of patrons at concerts.• Provided information about current and future events at the facility.• Collaborated with various team members to ensure guest requests were addressed appropriately and timely.