Experience

Nature's Way

• United States
• Wellness and Fitness Services
• 300 - 400 Employee

• Strategic Customer Support Team Lead

  • Mar 2023 - Present

  - Team leadership & mentoring for a team of five Strategic Customer Support Specialists - Process improvements; Efficiency, Accuracy, Cost Savings- Cross functional support and collaboration- Data integrity & process management; monitoring datasets, updating SOP's- Testing new processes/procedures, SOP creation and implementations across teams

• Strategic Customer Support Specialist II

  • Nov 2021 - Mar 2023

  -Manage customer orders to achieve fill rate, invoice accuracy and on time delivery targets.-Resource to Sales and other cross functional teams regarding key customers.-Execute and review routine customer account reporting to ensure compliance and accuracy.-Key Customer Management.-Lead for 5 team members.-Assist with new hire process and onboarding.-Process improvement and management.-Cross functional projects to drive efficiency, process improvement, customer satisfaction, cost management, and system enhancements. Show less

• Strategic Customer Support Specialist

  • Mar 2018 - Jan 2022



Chase

• United States
• Financial Services
• 700 & Above Employee

• Lead Teller Operations Specialist

  • Sep 2015 - Mar 2018

• Full-Time Lead Teller

  • Mar 2013 - Oct 2015

  -Providing assistance to customers regarding their accounts and services of Chase Bank.-Assisting personal banker's with customer needs.-Working with businesses and individuals to better understand and tailor their banking needs.



Green Bay Bullfrogs Baseball Club

• Marketing Intern

  • May 2012 - Aug 2012

  -Assisted with distribution of Bullfrogs marketing material to potential sponsors -Assisted with grassroots marketing material -Developed new leads for tickets and sponsorships -Assisted with sponsorships -Distributed pocket schedules, ticket information and other Bullfrogs material to promote every home game -Helped set up promotional items, programs, giveaways for each home game -Coordinated game day staff -Assisted with special events and appearances -Brainstormed new ideas in group Show less