Elise Brown

Customer Experience Officer at Armidale Regional Council
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Contact Information
us****@****om
(386) 825-5501
Location
Armidale, New South Wales, Australia, AU
Languages
  • English - Fluent -
  • Spanish Limited working proficiency
Skills

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Bio

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5.0

/5.0
/ Based on 2 ratings
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Mark Robertson

Elise has been great to work with, very clear, conciseand overall a good hearted person that is dedicated to her job- would definately reccommend her

Tanya Elson

Elise was an honest, reliable and trustworthy employee. Her skill set made her a valuable employee as she could jump into any department. Elise was a key part of the team and was lucky to work alongside her. Would happily employee her given the opportunity again.

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Credentials

  • Mental Health Training
    Armidale Regional Council
    Jul, 2022
    - Nov, 2024
  • Anti-Money Laundering and Counter-Terrorism Financing Training
    -
    Jan, 2013
    - Nov, 2024
  • Operate a TAB venue training QLD
    -
    Jan, 2013
    - Nov, 2024
  • Hygiene for Food Handlers
    -
    Dec, 2012
    - Nov, 2024
  • RSA and RCG - NSW
    Independent Liquor and Gaming Authority
    Jan, 2014
    - Nov, 2024
  • RSA & RSG QLD
    Independent Liquor and Gaming Authority
    Nov, 2011
    - Nov, 2024

Experience

  • Armidale Regional Council
    • Australia
    • Government Administration
    • 1 - 100 Employee
    • Customer Experience Officer
      • Jun 2022 - Present

      As a CX Officer, engaging with the community as well as, delivering quality customer services, handling local government queries, performing digital strategy and encouraging workplace culture improvement is all part of my role at ARC. I am lucky to be able to have experience in working at several different local government Centres. Examples: Armidale Civic Administration Building, Library and Visitor Information Centre and Guyra Civic Administration Building and Library. My focus is to discover/promote best practice for all ARC's employees whilst communicating with customers and the community. Building customer rapport and engaging with our regional community is my favourite part of the role.

  • Service NSW
    • Australia
    • Government Administration
    • 700 & Above Employee
    • Digital Service Representative
      • Jul 2018 - Mar 2020

      Working at Service NSW is life changing and seems to get better as our team aims to reach for high expectations and we gain better quality skills than world-class service standards. This is the best organisation to work for in the world, as we experience positive energized culture within our Service Centres. Service NSW is supportive to staff and customers allowing success to grow within more transactions, services, centres, circle of service ideas and themselves. My aim is difficult, as I am currently trying to find areas of improvement. I target to support and to demonstrate Service NSW staff understanding how to reach their "Top Drive". Service NSW staff are kindly responsive and empatheticly are willing to lend an ear to our customers for ideas on ways we can help reduce hardship within the community.

  • Wicked Delights Bakery
    • Australia
    • Retail Groceries
    • Barista
      • 2016 - 2018

      Working within an extremely busy store, multitasking and team effort was essential to learn and perform professionally though personally. Our team are highly qualified in keeping regulars, tourist, workers, etc beyond satisfied with their purchased products and service delivery. Working within an extremely busy store, multitasking and team effort was essential to learn and perform professionally though personally. Our team are highly qualified in keeping regulars, tourist, workers, etc beyond satisfied with their purchased products and service delivery.

  • Pioneer Tavern
    • Casual Bar and Gaming Attendant / Waitress and Barista
      • Dec 2015 - Mar 2016

      I thoroughly enjoy working at the Pioneer Tavern as a Bar and Gaming Attendant / Waitress and Barista. This role includes professional and personalised customer service. Getting to know regular customers and gathering feedback from first time customers are essential. Also efficiency and cleanliness are priorities as meals and beverages are expected on time and well presented. The Pioneer Tavern require multi-skilled and qualified employees as there are strict laws to be followed by NSW Liquor and Gaming acts and ability to work in all departments is needed.

  • The Eltham Hotel
    • Australia
    • Hospitality
    • 1 - 100 Employee
    • Casual Bar and Gaming Attendant / Waitress and Barista
      • Feb 2014 - Dec 2015

      Working at the Eltham Hotel as a Bar and Gaming Attendant / Waitress and Barista has been one of the most enjoyable place of employment yet. For many reasons, the most outstanding are the personalised relationships between staff and customers. As this was my first place of employment in the Northern Rivers, The Eltham Hotel changed me personally from knowing no one to walking down the streets of Lismore or Byron Bay capable of confidently approaching many friendly faces of the Northern Rivers. Not only customers were recognising me, also staff and owners of other businesses like the Nimbin Bus Tours, Cafes and Bars close by and even people delivering products to the hotel always engaged interpersonally with my bubbly nature. This is a trait that I have carried with me throughout my whole working career and becoming an asset to this business was felt. Also having tour buses stop in everyday from Byron Bay to Nimbin has given me experience and confidence to communicate profoundly with customers of multi-cultural backgrounds.

  • Norths Leagues and Services Club
    • Full Time Bar / Gaming / Cashier Attendant
      • Feb 2012 - Feb 2014

      After my 6 month employment appraisal, my employer and I discussed where my strengths and abilities are best performed. We both thoroughly agreed that my performance in customer service is naturally outstanding and would be best placed in both catering and operations.In June 2013 I was offered full time employment and also took this opportunity. I understood how challenging each job role promotions were as for these opportunities were extremely rare for someone of my age at the time (16-18).

    • Casual Cafe Attendant / Waitress / Barista
      • Jun 2011 - Feb 2012

      After performing work experience here, I was offered employment and was the best opportunity I took for my career.As the more loyal and skillful I became; so did my employer by allowing me to experience all departments in reception, administration, promotions, functions, catering, and also bar, gaming and cashier operations.

  • Cosmetics Plus
    • United States
    • Staffing and Recruiting
    • 1 - 100 Employee
    • Casual Retail Sales Assistant
      • Sep 2010 - Jul 2012

      My first place of employment was at Cosmetics Plus Strathpine. Here is where I learnt how a workplace operates and began my profession towards performing customer service. I was recognised as a efficient, reliable, easy-going employee and was offered to work at other busier stores such as Chermside and North Lakes, all located in North of Brisbane. I was offered lots of opportunities here such as becoming a body piercer and store assistant manager. Unfortunately I had to turn them down as I was dedicated to graduating school, participate in TAFE, and also further my career at Norths, where I was working at the same time. I loved the team and customers at Cosmetics Plus but I started to have other priorities at that point in time.

Education

  • Bray Park State High School
    Queensland Certificate of Education 2012, Mathematics, English, Hospitality, Community Recreation, Music, Music Extention.
    2008 - 2012
  • Spanish Learning Centre with Patricia Braun
    Basic Spanish Language, Spanish Language and Literature
    2013 - 2014

Community

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