Sales Manager

• Jan 2023 - Present

Permit Sales

• Jul 2021 - Jan 2023

Respond to all permit request inquiries. Process all permits, payment plans, permit type changes and cancellations. Establish rapport and significant relationships with department, faculty, staff, students and their families, vendors, and recreational visitors of UC Campus. Select, supervise, train, schedule, discipline, and counsel student staff. Respond to all permit request inquiries. Process all permits, payment plans, permit type changes and cancellations. Establish rapport and significant relationships with department, faculty, staff, students and their families, vendors, and recreational visitors of UC Campus. Select, supervise, train, schedule, discipline, and counsel student staff.

Front Office and Training Supervisor

• Jun 2018 - Feb 2020

Delivering quality, efficient assistance to guests at a 4-Diamond AAA rated Boutique Inn and Spa with 149 rooms.Act as Manager on Duty, resolving customer service issues, communicating in a gracious and positive manner with departments and management to resolve issues; following up with parties to cement goals being reached.Establish and implement new hotel policies.Train and supervise Front Desk Supervisors and Agents.

Front Desk Supervisor, Pool Bar Trainer

• Aug 2013 - Jun 2018

Lead and direct the activities of the front desk operations and the front desk agents.Take reservations, check guests in and out of rooms, direct calls, and answer all guests questions and concerns. Clearly communicate hotel policies and on site services available to guests. Ensure a memorable retreat, professional interactions, and creating lifelong customers.