Experience

Keys To Abundant Life

• United States
• Events Services
• 1 - 100 Employee

• Office Administrator

  • Aug 2022 - Present

  In my capacity as an Office Administrator/Assistant to the CEO, I leveraged best practices to help the company with potential losses and manage administrative duties. Also, I supported cost-saving initiatives by streamlining the search process for culinary instructors using Indeed, saving nearly $1k from Indeed within the first month since employment. I generated invoices for app properties and thoroughly prepared financial reports needed for all team meetings. Further, I interfaced with program managers, accounting, and marketing/social media professionals to execute functions. I developed and executed promotional materials and other creative collateral, such as brochures and flyers. I identified staffing requirements, managed time sheets and payroll, and updated website analytics from web properties. Lastly, I promoted efficient office operations by assisting in scanning files and compiling reports and spreadsheets. Show less



Green Grove Dental

• Assistant Office Manager/Dental Assistant

  • May 2021 - Jul 2022

  Working as an Assistant Office Manager/Dental Assistant, I render strategic administrative support while spearheading front desk responsibilities and managing correspondence. This includes enforcing multiple efficient and practical techniques to the office operations for improved operational performance. I organize the client’s schedule and ensure that all necessary information is documented for the dentist’s reference. To increase personal knowledge, I support superiors with office-related matters and stay current on the latest trends. Show less



New York City Police Department

• United States
• Law Enforcement
• 700 & Above Employee

• School Safety Officer

  • Jun 2018 - Apr 2021

  As a School Safety Officer, I exemplified security operations excellence by ensuring the safety of students, staff, and visitors entering the NYC public schools. With my excellent, consistent performance, I achieved Special Patrolman Status via NYPD Background Check. Moreover, I investigated criminal activities and arrests. I monitored security cameras and consistently maintained records of persons entering and leaving buildings. I diffused altercations through conflict resolution and report writing, as well as questioned unauthorized persons. Lastly, I successfully screened 100+ visitors daily, provided passes, and maintained visitor logs on a daily basis. Show less



BP DENTISTRY FOR KIDS

• United States
• Medical Practices
• 1 - 100 Employee

• Dental Assistant

  • Sep 2016 - May 2018

  During my tenure as a Dental Assistant, I employed excellent front desk administration and patient care necessary for maintaining optimal customer service. My work involved reviewing treatment plans and costs associated with each procedure and coordinating insurance claims & reimbursements. I processed bi-weekly staff payroll, managed accounts receivable, and handled supply inventory and restocking. Additionally, I was accounted for scheduling appointments, collecting payments, and processing insurance claims with maximum efficiency. I recorded patients’ medical and oral health histories, updated patient charts, and attended to 70+ phone calls daily. I productively documented 50+ patients’ medical or oral health history on their charts in less than five (5) hours. Show less



C-Town Supermarket

• United States
• Retail Groceries
• 1 - 100 Employee

• Customer Service Manager

  • Sep 2014 - Jun 2016

  As a Customer Service Manager, I led the customer service department at a supermarket and cross-functional team members to achieve desired results. This role has allowed me to perform duties integral to interviewing, hiring, and training new employees and determining manpower requirements. I organized work schedules, rectified billing problems and customer queries, and managed phone and email support. Additionally, I utilized the counting machine to accurately count currency, coins, and checks necessary for bank deposits. I proactively captured transaction errors when debits and credits did not balance according to policies and procedures. Integral to my job was to deliver effective bilingual customer support to cater to a wider range of audiences with different needs or preferences. Show less