Senior manager Incident Readiness

• Jan 2023 - Present

Head of Business Security

• May 2019 - Jan 2023

Leading a team of experts ensuring Information/Cyber Security, Operational Resilience, securtiy GRC, Business Continuity, ITSCM, Physical Security, Vendor Risk Management & Crisis Management at AXA Bank Belgium. Leading a team of experts ensuring Information/Cyber Security, Operational Resilience, securtiy GRC, Business Continuity, ITSCM, Physical Security, Vendor Risk Management & Crisis Management at AXA Bank Belgium.

Business Continuity Manager and Crisis manager

• Jan 2013 - May 2019

Business Continuity Management at bank level of BNP Paribas Fortis- Coordinate of the 'local' business continuity officers in the different departments throughout the Bank and assist and advise them in the operational implementation of business continuity rules and solutions.- Ensuring compliancy with requirements of the regulator (a. o. National Bank of Belgium) and alignment with international norms and standards (a.o. ISO, BSI)- Development of bankwide resilience plans a.o. pandemic, power outage, DDoS - Make proposal for improvement of the resilience of BNP Paribas Fortis- Support and advice the 'local' Business Continuity Officers in performing their Business Impact Analysis, developping their Business Continuity , Crisis Management and Business Recovery plans. - Project management lead for business continuity related topics a.o. new relocation site and strategy, supplier resilienceCrisis management at BNP Paribas Fortis senior level- Manage the crisis committee in case of major incident or crisis at ExCo level and ensure coordination of the different departments during the incident/crisis- Crisis Communication targetting all stakeholders during a crisis (business continuity community as well as all BNP Paribas Fortis staff (+ 22,000 people))- Ensure coherent periodic reporting on incidents Show less

Operational Risk Manager

• Oct 2010 - Dec 2012

Oversight of operational permanent control within BNP Paribas Fortis, more specifically for IT department, Facility Management, Procurement and Operations, including the review of historical incidents and the risk analysis of potential incidents. Accountable for managing the delivery of projects related to operational permanent control (set up to optimise the workflows or alignment to regulator requirments).

Business Process Manager

• Sep 2008 - Oct 2010

Process management of business travel and internal mail.Process improvement of business travel and supplier relations with preferred travel agenciesProcess improvement of internal mail. Project management lead of Facility related projects on demand of the business.

Management Trainee - Internal consultant

• Sep 2007 - Sep 2008

Management traineeship 'Internal Consultant' during 12 months with intensive training on project and process management skills. I have had 4 missions during my traineeship in 4 different departments : Branch Leuven, Human Ressources - Finance & Reporting, Facility Management, Securities Handling

process officer

• Oct 2006 - Aug 2007

Claims handling Claims handling