Experience

Kansas City Symphony

• United States
• Performing Arts
• 1 - 100 Employee

• Box Office & Ticketing Services Manager

  • Oct 2022 - Present

  • Hire, train, lead and schedule the box office team of six • Build and manage all Symphony events in Tessitura • Maintain thorough product knowledge and enthusiasm • Delegation of duties to accomplish all day-to-day tasks and special requests in a timely manner • Work with a variety of internal departments to help them with their needs • Support data management policies as part of a multi-organizational consortium • Hire, train, lead and schedule the box office team of six • Build and manage all Symphony events in Tessitura • Maintain thorough product knowledge and enthusiasm • Delegation of duties to accomplish all day-to-day tasks and special requests in a timely manner • Work with a variety of internal departments to help them with their needs • Support data management policies as part of a multi-organizational consortium



Metropolitan State University of Denver

• United States
• Higher Education
• 700 & Above Employee

• Office Manager & Executive Administrative Assistant

  • Feb 2022 - Oct 2022

  Support large university department with scheduling, travel arrangements, project management and supervision of student employees. • Main point of contact for Accounting Services and executive assistant to Deputy CFO and Controller • Hiring manager, working closely with Human Resources department to interview, onboard, train and schedule 11 student employees • Change management point of contact for Workday project integration Support large university department with scheduling, travel arrangements, project management and supervision of student employees. • Main point of contact for Accounting Services and executive assistant to Deputy CFO and Controller • Hiring manager, working closely with Human Resources department to interview, onboard, train and schedule 11 student employees • Change management point of contact for Workday project integration



Denver Community Acupuncture

• Health, Wellness & Fitness
• 1 - 100 Employee

• Clinic Receptionist

  • Sep 2015 - Oct 2022

  -Welcome clients, answer phones and schedule appointments with a positive and empathetic manner -Accurately enter client information into database and monitor that forms are up to date -Maintain HIPAA compliance in all aspects of daily duties -Take payment, provide superbills and reconcile discrepancies -Assist practitioners and teammates as needed, including outgoing calls, faxing and ordering supplies -Follow all COVID-19 protocols -Maintain inventory of supplements, forms and office supplies, including placing and receiving orders -Communicate variety of treatment options to provide best possible service to clients Show less



Water For People

• United States
• International Trade and Development
• 200 - 300 Employee

• Business Development Data and Administration Assistant

  • Mar 2020 - Nov 2021

  -Executes extensive daily data entry of donations from multiple donation platforms -Ensures all information in donor-database is current, accurate and meets organizational standards -Coordinates relationship with state registration vendor for nationwide donation platforms -Prepares donor acknowledgment letters in accordance with protocol -Supports marketing and communication efforts by performing donor-data segmentation -Executes extensive daily data entry of donations from multiple donation platforms -Ensures all information in donor-database is current, accurate and meets organizational standards -Coordinates relationship with state registration vendor for nationwide donation platforms -Prepares donor acknowledgment letters in accordance with protocol -Supports marketing and communication efforts by performing donor-data segmentation



Colorado Ballet

• United States
• Performing Arts
• 1 - 100 Employee

• Academy Business Manager

  • Jul 2017 - Apr 2020

  Day to day business operations for CBA, including:-Registering students for classes-Collecting/processing payments-Collecting instructor timesheets and submitting for payroll-Working with Academy Director to coordinate schedule for all programs-Initiating regular communication with CBA families, including coordinating monthly newsletter-Generating various management reports from CBA database and providing pricing recommendations-Maintaining master schedule for all dance studios, including outside audition rentals-Overseeing Pre-Professional Division students, including scheduling PT, costumer fittings and activities-Create and process contracts-Daily interaction with students and parents-Coordinating internal CBA events, including student performances and summer programs-Scheduling all details regarding Summer Intensive - arranging housing, chaperones and activities-Coordinating all details of audition tour-Creating registrations, waivers and information paperwork for all programs Show less

• Patron Services

  • Mar 2017 - Mar 2020

  -Process ticketing orders via phone for ballet performances-Process season subscription orders, including seating for season and additional ticket sales-Day of show duties include, will call, selling of tickets and troubleshooting ticketing issues-Track and report ticketing sales goals



Epicurean Hospitality Group

• Denver, Colorado, United States

• Cocktail Server

  • Jul 2019 - Mar 2020

  •Provided exceptional customer service to patrons attending performances in 200-seat theater venue as part of the Denver Center for the Performing Arts •Provided service before and during performances •Accurately processed drink and small plate orders and completed end of shift reconciliation •Completed pre/post shift duties •Provided exceptional customer service to patrons attending performances in 200-seat theater venue as part of the Denver Center for the Performing Arts •Provided service before and during performances •Accurately processed drink and small plate orders and completed end of shift reconciliation •Completed pre/post shift duties



Denver Center for the Performing Arts

• United States
• Performing Arts
• 100 - 200 Employee

• Show Lead - Box Office

  • Apr 2014 - Aug 2016

  • Accurately completed multiple orders, in person and via the multi-line call center, using Audience View CRM • Directly serviced season subscribers on daily basis with exchanges and purchases • Resolved Box Office and subscriber issues in real time • Maintained consistently high level of customer service with all patrons and team members • Processed VIP orders, ensuring accuracy to avoid night-of-show issues • Liaised with company and house management, marketing and development, including out-bound solicitations • Trained and supervised new agents and show leads, providing feedback to managers • Performed counter duties included team supervision, customer service, will call, and daily reconcilliation Show less



Denver Art Museum

• United States
• Museums, Historical Sites, and Zoos
• 200 - 300 Employee

• Lead Assistant

  • Oct 2012 - Feb 2015

  • Coordinated all areas of entry into large-scale, world-exclusive temporary exhibitions • Supervised team of 20 temporary employees in their various positions, filling in when needed • Worked directly with Guest Services, Security and other departments throughout museum • Collaborated with museum special events staff to ensure all events involving the exhibit were successful Guest Services Associate Jan 2013-Oct 2013 • Performed ticketing and membership sales in person and by phone using ATMS and Raiser's Edge CRM • Handled mutliple incoming calls for membership renewals, ticketing and customer inquiries • Processed and packaged new and renewed membership Show less



Cirque du Soleil Entertainment Group

• Canada
• Entertainment Providers
• 700 & Above Employee

• Front of House Manager

  • Apr 2012 - Sep 2012

  •Managed multi-cultural Food & Beverage, Merchandise and Hospitality Teams, ensuring a positive, customer-oriented environment with open communication and clear expectations in an international setting• Hired, trained, scheduled and managed new supervisors and local staff, providing ongoing feedback • Coordinated with local vendors in each city to establish deadlines and ensure a smooth operation • Load in, set up, tear down and load out of all front-of-house (FOH) equipment in each city• Safety Team Leader for FOH department, adhering to all applicable requirements• Maintained budgets, guidelines and all standards set by Cirque du Soleil• Acted as public relations representative as needed Show less

• Sales and Customer Experience Supervisor

  • Sep 2008 - Apr 2012

  • Responsible for all daily functions relating to FOH team, with an emphasis on Merchandise. • Constant customer contact with patrons and staff in multi-city run.• Received and maintained inventory. • Tracked sales and meet goals created. • Participated in all aspects of set up and tear down in every city. • Provided schedule requirements and feedback to local staffing agencies for 70+ temporary employees.• Implemented ongoing incentive programs to increase sales and reward staff. • Collaborated closely with partner Hitzona in Russian to maintain standards and develop partnership. • Adapted to new markets and their unique characteristics. Show less