Experience

Quarnstrom & Vang

• Spain
• Operations Consulting
• 1 - 100 Employee

• Operations Manager

  • Jul 2018 - Present



Runway > Your Outsourcing Partner

• Málaga y alrededores, España

• Quality Assurance Analyst

  • Feb 2015 - Jul 2018

  Ensuring that agents are delivering high level of customer service using all available channels, chat, emails and phone service. Making sure that the customer service provided is accurate and in line with the tone of voice expected from the airline and customer satisfaction is achieved. Ensuring that agents are delivering high level of customer service using all available channels, chat, emails and phone service. Making sure that the customer service provided is accurate and in line with the tone of voice expected from the airline and customer satisfaction is achieved.



Home of translations

• Stockholm/Málaga

• Freelance Translator

  • Jan 2010 - Nov 2016

  Translations, interpretations and proofreadning of non-official documents in the airline industry, realestate, turism, economics and helath, among others. My most common projects are manuals, contracts and literary texts. Translations, interpretations and proofreadning of non-official documents in the airline industry, realestate, turism, economics and helath, among others. My most common projects are manuals, contracts and literary texts.



Nextjet

• Sweden
• Airlines and Aviation
• 1 - 100 Employee

• Operations control / Flight Dispatcher

  • May 2013 - Jan 2015

  Flightplanning, CTOT, handling, overflight and landing permits, hotel, crew transport. Cargo, loadcheet, runway analisis, wirght and balanse, AdHoc. Crew duty, crew requests, crew planning, PDC, PPS, CFMU Flightplanning, CTOT, handling, overflight and landing permits, hotel, crew transport. Cargo, loadcheet, runway analisis, wirght and balanse, AdHoc. Crew duty, crew requests, crew planning, PDC, PPS, CFMU



IBEROSIME FS

• Málaga Area, Spain

• Flight dispatcher

  • Jun 2012 - Mar 2013

  Flightplanning, CTOT, handling, overflight and landing permits, hotel, crew transport. Cargo, loadcheet, runway analisis, wirght and balanse, AdHoc. Flightplanning, CTOT, handling, overflight and landing permits, hotel, crew transport. Cargo, loadcheet, runway analisis, wirght and balanse, AdHoc.



Pleasure Cake

• Malaga

• Logistic and import manager

  • Mar 2010 - May 2012



Aerodynamics.

• Charter sales assistant

  • Jun 2008 - Feb 2010

  Flightplanning, CTOT, handling, overflight and landing permits, hotel, crew transport. Cargo, loadcheet, runway analisis, wirght and balanse, AdHoc. Chartersales, brooker and client contact, catering order, pre-flight preparations, invoices, administration and client follow-up. Flightplanning, CTOT, handling, overflight and landing permits, hotel, crew transport. Cargo, loadcheet, runway analisis, wirght and balanse, AdHoc. Chartersales, brooker and client contact, catering order, pre-flight preparations, invoices, administration and client follow-up.



Iberworld

• Madrid Area, Spain

• Cabin crew

  • May 2007 - May 2008



Air Europa

• Spain
• Airlines and Aviation
• 700 & Above Employee

• Cabin crew

  • Nov 2006 - May 2007