Experience

IMMA Collective

• Business Consulting and Services
• 1 - 100 Employee

• Founder

  • Sep 2022 - Present

  A collective of IMpact MAkers. Helping solopreneurs and aspiring freelancers build purpose-driven businesses. IMMA is a global membership for solopreneurs and aspiring freelancers focused on climate and social impact. We bring together driven, kind, and supportive individuals with a mission to improve the world. A collective of IMpact MAkers. Helping solopreneurs and aspiring freelancers build purpose-driven businesses. IMMA is a global membership for solopreneurs and aspiring freelancers focused on climate and social impact. We bring together driven, kind, and supportive individuals with a mission to improve the world.



Elisabeth Graf

• Italy
• Business Consulting and Services

• Service Design Consultant & Facilitator

  • Oct 2020 - Present

  I partner with forward-thinking companies across Europe to design service offerings that are not only profitable but also adaptable and resilient in a rapidly changing world. I partner with forward-thinking companies across Europe to design service offerings that are not only profitable but also adaptable and resilient in a rapidly changing world.



Master of Arts in Interaction Design SUPSI

• Switzerland
• Higher Education
• 1 - 100 Employee

• Visiting Lecturer

  • Sep 2022 - Oct 2022

  I teach User Research Design to students of the Master in Interaction Design. I teach User Research Design to students of the Master in Interaction Design.



Taxfix

• Germany
• Financial Services
• 200 - 300 Employee

• Lead Service Designer

  • Aug 2021 - Sep 2022

  I worked closely with the Taxfix team to gain a deep understanding of their customers' unmet needs. We defined and tested new value propositions that met the evolving user needs and market trends. Our work significantly reduced the risk of investing in an idea that would not gain traction. By focusing on problem/solution fit, we were able to create service offerings that truly resonated with customers and set Taxfix up for long-term success. I worked closely with the Taxfix team to gain a deep understanding of their customers' unmet needs. We defined and tested new value propositions that met the evolving user needs and market trends. Our work significantly reduced the risk of investing in an idea that would not gain traction. By focusing on problem/solution fit, we were able to create service offerings that truly resonated with customers and set Taxfix up for long-term success.



Projects by IF

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• Lead Service Designer

  • Jun 2021 - Jul 2021

  The project explored how to build sustainable and ethical AI. We designed concepts that help teams, stakeholders and policy makers ensure that their AI applications are responsible from inception through to delivery and maintenance. The project explored how to build sustainable and ethical AI. We designed concepts that help teams, stakeholders and policy makers ensure that their AI applications are responsible from inception through to delivery and maintenance.



Politecnico di Milano

• Italy
• Research Services
• 700 & Above Employee

• Visiting Professor

  • Feb 2021 - Feb 2021

  I'm part of the faculty of the Service Design Master. I hosted a workshop on concept generation with a focus on sustainable services and disaster preparedness. I'm part of the faculty of the Service Design Master. I hosted a workshop on concept generation with a focus on sustainable services and disaster preparedness.



Idean UK

• United Kingdom
• Design Services
• 1 - 100 Employee

• Lead Service Designer

  • Aug 2020 - Feb 2021

  I worked on venture building projects in the Fintech space. I led the team from mapping an experience through to delivering a service. I defined the operating model, designed the business processes and prototyped workflows.

• Senior Service Designer

  • Sep 2019 - Aug 2020

  I supported the set-up of an innovation lab for HMRC.



Livework studio

• United Kingdom
• Design
• 1 - 100 Employee

• Senior Service Designer

  • Feb 2019 - Aug 2019

  I worked on projects in the health & wellbeing space applying behavioural design to explore and create new service experiences that help people live a healthier lives.I supported the design of an evaluation service to help teams measure the success and outcomes of digital health services (e.g. Couch to 5k)

• Project Manager & Service Designer

  • Jul 2017 - Aug 2019

  I built strong partnerships with our clients and ensured projects got delivered successfully and we achieved the desired outcomes. I defined and conducted user research, facilitated workshops, developed new service concepts and scenarios to test and iterate.I up-skilled and coached the wider team in our project management practice combining agile and service design methodologies.



Hiveworks

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Senior Service Designer

  • Oct 2016 - Jun 2017

  I led multidisciplinary projects helping our clients with their challenges in becoming customer-centric organisations. My specialities included: conducting research, distilling data into actionable insights, designing and facilitating workshops, crafting excellent user experiences. Here is what I did in some of my favourite projects: I helped set-up a global employee experience programme. I designed a customer centric communication strategy. I created concepts for a better and mobile friendly shopping experience. Show less



Experientia

• Italy
• Design
• 1 - 100 Employee

• Service Designer

  • May 2016 - Oct 2016

  I conducted user research, stakeholder consultation and participatory design. I visualised research findings through personas, customer journey maps and service blueprints. I crafted concepts and scenarios for a new banking experience for retail and enterprise customers. I evaluated and reported on the mobile experiences of 48 brands in retail, finance and travel. This thought me what good usability looks like. I conducted user research, stakeholder consultation and participatory design. I visualised research findings through personas, customer journey maps and service blueprints. I crafted concepts and scenarios for a new banking experience for retail and enterprise customers. I evaluated and reported on the mobile experiences of 48 brands in retail, finance and travel. This thought me what good usability looks like.



Lidl Italia

• Italy
• Retail
• 700 & Above Employee

• Project Manager & Assistant to HR Director

  • Jan 2015 - Nov 2015

  I assisted the HR Director in all daily activities, providing support in managing projects and conducting research. I supported the Senior Management team, as well as Lidl INT and other departments with general assistance, data analysis reports and presentations to improve our ways of working. I assisted the HR Director in all daily activities, providing support in managing projects and conducting research. I supported the Senior Management team, as well as Lidl INT and other departments with general assistance, data analysis reports and presentations to improve our ways of working.



t2i trasferimento tecnologico e innovazione - Treviso

• Italy
• Business Consulting and Services
• 1 - 100 Employee

• Innovation Project Manager

  • May 2010 - Dec 2014

  I led several innovation projects that focused on: - brining open innovation to small and medium sized companies. - accessing innovative finance schemes (e.g. crowdfunding, business angels etc.) to fund sustainability projects. I led several innovation projects that focused on: - brining open innovation to small and medium sized companies. - accessing innovative finance schemes (e.g. crowdfunding, business angels etc.) to fund sustainability projects.



University of Verona

• Italy
• Higher Education
• 700 & Above Employee

• International Relations Officer

  • 2007 - 2009

  During my studies I worked as front officer for incoming and outgoing Erasmus students and supported the faculty staff in the Erasmus selection process. During my studies I worked as front officer for incoming and outgoing Erasmus students and supported the faculty staff in the Erasmus selection process.