Experience

Peregrine

• United Kingdom
• Human Resources
• 1 - 100 Employee

• Customer Experience Executive

  • Jun 2023 - Present



Capita

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Experience Executive

  • Jan 2023 - Jun 2023

• Account Executive

  • Nov 2022 - Jan 2023



Hank & Ginger

• Canada
• Retail

• Shop Manager

  • Nov 2019 - Nov 2022

  Oversaw daily coffee shop operations according to company policies. Delivered exceptional levels of customer service by expertly training and managing staff. Covered business demands with well-organized schedule and delegation of assignments to coffee shop staff. Cultivated strong team environment focused on personal accountability, customer support and business success. Recruited, hired and trained baristas to handle workload with quality service. Administered payroll and maintained employee records. Ordered supplies, coordinated receiving and oversaw storage in compliance with health code requirement Show less



POD

• India
• Fundraising
• 1 - 100 Employee

• Team Manager

  • Apr 2019 - Nov 2019

  Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs. Administered monthly reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures. Facilitated meetings to communicate team performance goals and results. Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office. Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation. Show less



PILPEL FOR THE PEOPLE LTD

• United Kingdom
• Restaurants
• 1 - 100 Employee

• Server

  • Jun 2017 - Apr 2019

  Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging. Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods. Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness. Trained newly hired employees on routine tasks and customer service. Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business. Show less



J D WETHERSPOON PLC

• United Kingdom
• Recreational Facilities
• 200 - 300 Employee

• Food Runner

  • Feb 2017 - Apr 2017

  Maintained speed of service for food orders while minimizing errors and complaints. Garnished dishes and quickly delivered items to customers, minimizing wait times. Maintained speed of service for food orders while minimizing errors and complaints. Garnished dishes and quickly delivered items to customers, minimizing wait times.



EldaBox

• Alicante, Valencian Community, Spain

• Boxing Instructor

  • Sep 2015 - Jun 2016

  Trained athletes in proper use of equipment for safety and maximum results. Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries. Recruited student-athletes of highest caliber to elevate team performance. Educated players on nutrition and positive life choices for better health and performance. Increased player strength, agility and game skills through successful practices. Used critical thinking to break down problems, evaluate solutions and make decisions. Proved successful working within tight deadlines and fast-paced atmosphere. Show less



Seleccion Espa;ola de Boxeo

• Murcia, Región de Murcia, Spain

• Boxer Spanish National Team

  • Sep 2013 - Jun 2016

  Pursued strong exercise regimen to stay in peak physical condition. Focused on improving strength, agility, stamina and technique. Trained heavily every day to improve skills. Coached 7 junior boxers each year. Developed and maintained key relationships fellow athletes, coaching staff and school administrators and professors. Attended all practices, meetings and workouts on time. Trained extensively and observed proper nutrition for weeks leading up to national-level fitness competitions. Managed time effectively while traveling for games, attending practice and going to classes. Show less