Product Manager

• Mar 2022 - Present

Product Manager

• Sep 2021 - Jan 2022

Product Manager

• Feb 2021 - Jun 2021

In charge of the feasibility study of a new product development; a Demand Forecasting SaaS for the retail sector in the Spanish Market. This included: the internal and external analysis (company resources, competitive landscape and potential target market analysis including in depth interviews), the MVP and product vision definition, the marketing mix for the G2M strategy, cost analysis concluded with the recommendation of Go/No Go. My recommendation was a no go due to the lack of resources to create a competitive product. Show less

Product Manager

• May 2020 - Feb 2021

- Member of the team in charge of launching and growing a new revenue stream for Symanto as SaaS (Software as a Service) business. - Project lead for the Product G2M activities, this includes a Text Analytics API and also a Consumer Insights Platform. - Supporting the Head of Product and the Director of Sales and Partnerships assessing strategic commercial opportunities in the Spanish speaking markets. - Working with Marketing and Sales to design and implement the workflows in Hubspot for the different stages and goals of the conversion funnel. - Owning the service hub processes design and implementation (Help desk in HubSpot) Show less

Product and Customer Success Manager

• Nov 2019 - Apr 2020

Lead the implementation of a new product (a complex software for restaurant management) result of a strategic partnership between two start-ups at an international level (France, Italy and Spain). • In charge of research, competitor analysis and feedback gathering to report developments to prioritise software features with high customer value and market impact. • Defined the pricing and commercial strategy, including sales strategies and commercial terms. • Identified and defined the target market • Segmented the customer base upon anticipated needs. • Charged of Roadmap progress coordination. • Created, designed and delivered the content for digital on boarding processes to clients. • Lead the internal operations processes definition and teams training (customer care, customer success, sales and marketing). Main tools utilised: Sales force, Freshdesk, Jira, Excel, PowerPoint Show less

Market and Research Analyst

• Jul 2018 - Apr 2019

As a part of the Strategic Business Development team and reporting directly to the Director of Commercial Strategy, I provided reliable primary and secondary research, market analysis and customer segmentation to identify the target market and support the long-term direction of the business. Main tools utilised to carry out my job: Power BI, Quantum ERP, Aviation Data Base CAPA, Excel, Word, PowerPoint, Microsoft Planner, Microsoft Teams, One Note.

Executive Assistant

• Nov 2016 - Jun 2018

Assistant to the Chief of Strategy, Chief Commercial and Chief Sales officers.My duties included but were not limited to:Admin tasks: managing several calendars and inboxes simultaneously, prioritising meetings based on business needs. This includes direct reports calendar coordination on a weekly, monthly, quarterly and annual basis and external client’s requests for meetings.Arranging, coordinating and setting IT requirements for international video conferences. Expenses control, Purchase order´s creation for our suppliers, holiday requests approvals, invitation letters creation in several languages, the creation of complex travel itineraries, registers to industry events. Business related tasks: data export to present regional figures, targeted activity and customer segmentation, the coordination of the business performance report for the Board of Directors on a monthly basis. Stock checks and component quotes to international customers, internal workshops management to increase internal communication and train members of the sales team. The creation of the Key Strategic Accounts template to coordinate and control key customer´s activity. Tools utilised: GoToMeeting, Skype for Business, Quantum (Aviation and MRO ERP), Outlook, Excel, PowerPoint, Word, Concur, Condeco, Self-service. Show less

Gymnastics Coach

• Mar 2015 - Jul 2016

After having conducted market research in SouthYorkshire, I identified a potential segment market for further product portfolio development, wrote a proposal and achieved the launch of a new sport discipline in the Region: Rhythmic Gymnastics. I planned and provided unique gymnastics lessons based on my knowledge, background and culture. I fast became a model of reference for those that I coached but also for other members of the staff whom showed interest for learning what it was a new discipline for them. I also assisted with the running of sport events such as Trampolining and Gymnastics competitions in several venues. Show less

Assistant General Manager

• Jul 2014 - Aug 2015

During my time as a manager I was in charge of the overall operation of this popular restaurant and salsa club in the centre of Sheffield.This includes the mangement of the main restaurant, a special events function room and a large cocktail bar with an open-air terrace located in the ground floor. I managed and coordinated the performance of a team of around 30 members, trained the waiting staff upon high standards of customer service and handled large amounts of income during peak days. Another of my main duties was carrying health and safety checks to reduce the chances of harm for both internal and external customers. I assisted the director to arrange the entertainment for thematic nights and designed personalised packages upon corporate and leisure consumers’ needs. Cubana was a remarkable experience that gave me the opportunity to improve my leadership and negotiation skills when dealing with beverage and food suppliers to reduce costs and increase revenue. Show less

Food and beverage team member. Leopold Hotel

• Jan 2014 - Jul 2014

Prepared and participated in banquets and corporate dinners. I often assisted the duty manager with wedding operation tasks including guest reception, hall arrangements and guest service. On shift I was also in charge of setting meeting rooms according to the event characteristics and customers' equipment requirements. Thanks to this work experience I had the chance to be part of a globally recognised event, The Yorkshire Grand Depart, (Le Tour de France). Prepared and participated in banquets and corporate dinners. I often assisted the duty manager with wedding operation tasks including guest reception, hall arrangements and guest service. On shift I was also in charge of setting meeting rooms according to the event characteristics and customers' equipment requirements. Thanks to this work experience I had the chance to be part of a globally recognised event, The Yorkshire Grand Depart, (Le Tour de France).

Manager

• Jan 2013 - Jan 2014

Developed specific goals to prioritize, organise and evaluate the team performance. I successfully managed workers' activities to effectively cope with the daily service demands. Developed specific goals to prioritize, organise and evaluate the team performance. I successfully managed workers' activities to effectively cope with the daily service demands.

Catering Organizer

• Jan 2012 - Jan 2013

As a Catering Organizer my main duties were organize and co-ordinate the catering operation. This includes ordering food in anticipation, planning staff requirements and overseeing the timing and running of the events. As a Catering Organizer my main duties were organize and co-ordinate the catering operation. This includes ordering food in anticipation, planning staff requirements and overseeing the timing and running of the events.

Head Waitress

• Jun 2011 - Jan 2013

I used to work in Disneyland Resort Paris whilst living in France. I worked in two of the best restaurants in the resort called "L'Auberge de Cendrillon" and "Walt's Restaurant" and also at DLH (Disneyland hotel) All of them are table service restaurants. During my time there, I was in charge of training new staff, welcoming guests, dealing with customer's complaints and the most important bit, to be part of the remarkable and consistent Disney Culture whilst being "on stage" I used to work in Disneyland Resort Paris whilst living in France. I worked in two of the best restaurants in the resort called "L'Auberge de Cendrillon" and "Walt's Restaurant" and also at DLH (Disneyland hotel) All of them are table service restaurants. During my time there, I was in charge of training new staff, welcoming guests, dealing with customer's complaints and the most important bit, to be part of the remarkable and consistent Disney Culture whilst being "on stage"

Personal Assistant to Director

• Oct 2011 - Mar 2012

As a part of my Tourism management degree, I worked for The Valencia FC foundation as Assistant Director. In addition to daily office tasks (answering emails, post, invoices...) my main duties were answering incoming calls regarding our online products (courses online), carrying direct marketing tasks to increase volume of sales and coordinating a translation project for the launch of the brand in an emergent market with Sao Paolo, Brasil. As a part of my Tourism management degree, I worked for The Valencia FC foundation as Assistant Director. In addition to daily office tasks (answering emails, post, invoices...) my main duties were answering incoming calls regarding our online products (courses online), carrying direct marketing tasks to increase volume of sales and coordinating a translation project for the launch of the brand in an emergent market with Sao Paolo, Brasil.

Rhythmic Gymnastics Head coach

• Sep 2005 - Aug 2010

During 5 years I was in charge of negotiating with sport equipment suppliers, looking for sponsors, being part of the sport event organization, routines creator, and the most important duty; motivating my gymnasts day a day. During 5 years I was in charge of negotiating with sport equipment suppliers, looking for sponsors, being part of the sport event organization, routines creator, and the most important duty; motivating my gymnasts day a day.