Elisa Giannozzi
Account Manager at Bookiply (part of the Holidu Group)- Claim this Profile
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English Full professional proficiency
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Italian Native or bilingual proficiency
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Swedish Limited working proficiency
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Bio
María de Vicente
Elisa was my direct manager for 1.5 years and I can't stress enough how great of a Team Leader she has been and how impactful her contribution was to the whole company. She coordinated the creation of all our Customer Success processes from scratch, creating actionable goals and always providing clarity for the team. She gave us excellent motivation to achieve our targets while still having confidence in the team's ability to work independently. She always recognized our achievements and encouraged us to make even greater contributions as a team. She is extremely hard-working, detailed oriented, and results-driven, however, it's her soft skills, professionalism, and human values that make her one of the most talented colleagues I came across. Watching her adapt to our ever-changing business landscape was an inspiration! Any team would be lucky to have Elisa onboard, and I couldn’t recommend her more for any business looking for new talent.
Julia Larsson
It has been a pleasure to work with Elisa! Elisa is structured, quality-focused, mindful and highly communicative. She is a true team player; always being there for the closest team and other departments when help is needed. Nurturing and retaining good relationships with coworkers and customers is a core trait Elisa possesses. Elisa can be very persuasive, yet diplomatic and fair. Her sense of humor always create a joyful and easy going atmosphere. Best of luck, Elisa!
María de Vicente
Elisa was my direct manager for 1.5 years and I can't stress enough how great of a Team Leader she has been and how impactful her contribution was to the whole company. She coordinated the creation of all our Customer Success processes from scratch, creating actionable goals and always providing clarity for the team. She gave us excellent motivation to achieve our targets while still having confidence in the team's ability to work independently. She always recognized our achievements and encouraged us to make even greater contributions as a team. She is extremely hard-working, detailed oriented, and results-driven, however, it's her soft skills, professionalism, and human values that make her one of the most talented colleagues I came across. Watching her adapt to our ever-changing business landscape was an inspiration! Any team would be lucky to have Elisa onboard, and I couldn’t recommend her more for any business looking for new talent.
Julia Larsson
It has been a pleasure to work with Elisa! Elisa is structured, quality-focused, mindful and highly communicative. She is a true team player; always being there for the closest team and other departments when help is needed. Nurturing and retaining good relationships with coworkers and customers is a core trait Elisa possesses. Elisa can be very persuasive, yet diplomatic and fair. Her sense of humor always create a joyful and easy going atmosphere. Best of luck, Elisa!
María de Vicente
Elisa was my direct manager for 1.5 years and I can't stress enough how great of a Team Leader she has been and how impactful her contribution was to the whole company. She coordinated the creation of all our Customer Success processes from scratch, creating actionable goals and always providing clarity for the team. She gave us excellent motivation to achieve our targets while still having confidence in the team's ability to work independently. She always recognized our achievements and encouraged us to make even greater contributions as a team. She is extremely hard-working, detailed oriented, and results-driven, however, it's her soft skills, professionalism, and human values that make her one of the most talented colleagues I came across. Watching her adapt to our ever-changing business landscape was an inspiration! Any team would be lucky to have Elisa onboard, and I couldn’t recommend her more for any business looking for new talent.
Julia Larsson
It has been a pleasure to work with Elisa! Elisa is structured, quality-focused, mindful and highly communicative. She is a true team player; always being there for the closest team and other departments when help is needed. Nurturing and retaining good relationships with coworkers and customers is a core trait Elisa possesses. Elisa can be very persuasive, yet diplomatic and fair. Her sense of humor always create a joyful and easy going atmosphere. Best of luck, Elisa!
María de Vicente
Elisa was my direct manager for 1.5 years and I can't stress enough how great of a Team Leader she has been and how impactful her contribution was to the whole company. She coordinated the creation of all our Customer Success processes from scratch, creating actionable goals and always providing clarity for the team. She gave us excellent motivation to achieve our targets while still having confidence in the team's ability to work independently. She always recognized our achievements and encouraged us to make even greater contributions as a team. She is extremely hard-working, detailed oriented, and results-driven, however, it's her soft skills, professionalism, and human values that make her one of the most talented colleagues I came across. Watching her adapt to our ever-changing business landscape was an inspiration! Any team would be lucky to have Elisa onboard, and I couldn’t recommend her more for any business looking for new talent.
Julia Larsson
It has been a pleasure to work with Elisa! Elisa is structured, quality-focused, mindful and highly communicative. She is a true team player; always being there for the closest team and other departments when help is needed. Nurturing and retaining good relationships with coworkers and customers is a core trait Elisa possesses. Elisa can be very persuasive, yet diplomatic and fair. Her sense of humor always create a joyful and easy going atmosphere. Best of luck, Elisa!
Experience
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Bookiply (part of the Holidu Group)
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Germany
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Internet Publishing
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200 - 300 Employee
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Account Manager
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Apr 2023 - Present
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ShippyPro
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Italy
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Software Development
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1 - 100 Employee
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Customer Success Team Lead
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Sep 2021 - Feb 2023
- Designed the customer journey from onboarding to success- Responsible for overall portfolios’ expansion, customer retention and health score - Responsible for strategic collaboration with Product, Support and Sales
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Product Specialist
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Apr 2021 - Sep 2021
- Coordinated development projects of platform improvements- Responsible for the communication of the new features- Product enablement for internal stakeholders
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Web Manuals
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Sweden
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Airlines and Aviation
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1 - 100 Employee
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Customer Success Associate - Product Specialist
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Oct 2020 - Apr 2021
- Responsible for planning and managing customer delivery projects- Responsible for continuous management of customer relationships, contract renewals, portfolio’s growth and invoicing- Continued to represent the Customer Experience perspective in prioritizing improvements and bugs with development and to function as the link of communication between Customer Experience and Product- Responsible for writing and maintaining the content of in-product user guides
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Service Desk Associate - Product Specialist
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Jan 2020 - Oct 2020
- Assisted clients with product-related inquiries and helped them use the product to its full potential- Led on-site and online training sessions on our products for clients and colleagues- Built and nurtured customer relations- Functioned as the link of communication between Customer Experience and Product- Led a strategic project aimed at defining a new technical role to be included in the Customer Experience department
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Service Desk Associate
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Oct 2018 - Jan 2020
- Led on-site and online training sessions on our products for clients and colleagues- Assisted clients with product-related inquiries - Led a strategic project aimed at improving the customer portal
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Heinrich-Böll-Stiftung
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Germany
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Think Tanks
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300 - 400 Employee
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Intern
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Sep 2017 - Dec 2017
- Assisted in the publication of two issues of the Foundation's magazine "Perspectives" - Conducted research related to the articles published - Assisted in the organization and execution of events such as the film festival "Almost There" - For an extract of my work read: https://lb.boell.org/en/2017/12/22/decentralisation-solid-waste-management-lebanon-viable-solution-waste-crisis - Assisted in the publication of two issues of the Foundation's magazine "Perspectives" - Conducted research related to the articles published - Assisted in the organization and execution of events such as the film festival "Almost There" - For an extract of my work read: https://lb.boell.org/en/2017/12/22/decentralisation-solid-waste-management-lebanon-viable-solution-waste-crisis
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Český helsinský výbor - The Czech Helsinki Committee
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Czechia
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Civic and Social Organizations
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1 - 100 Employee
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Intern
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Jan 2016 - Apr 2016
- Conducted the research supporting the legal cases handled by the organization at the time - Assisted in drafting budget proposals for grant applications - Conducted the research supporting the legal cases handled by the organization at the time - Assisted in drafting budget proposals for grant applications
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Wall Street English
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Spain
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Education Administration Programs
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700 & Above Employee
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Intern
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Jun 2015 - Jul 2015
- Held individual and group lessons with students of various levels - Facilitated the transition to a new LMS introduced by the school - Held individual and group lessons with students of various levels - Facilitated the transition to a new LMS introduced by the school
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Education
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2020 - 2020
Beetroot Academy
Front-End Development -
2016 - 2018
Lund University
Master's degree, Middle Eastern Studies -
2014 - 2015
The University of Edinburgh
Exchange Programme -
2012 - 2015
Università di Bologna
Bachelor's degree, Foreign Languages, Literatures, and Linguistics
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