Elisa Clemente

Hotel Receptionist at Grand Hotel Cervino - Mythos Hotels
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Contact Information
us****@****om
(386) 825-5501
Location
IT
Languages
  • Inglese Full professional proficiency
  • Francese Professional working proficiency
  • Italiano Native or bilingual proficiency
  • Cinese Limited working proficiency

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Credentials

  • EF Standard English Test - English Certificate
    EF Standard English Test (EF SET)
    Feb, 2019
    - Oct, 2024
  • H.A.C.C.P.
    So.Ge.Se.Ter. Confcommercio Lucca
    Mar, 2019
    - Oct, 2024

Experience

  • Grand Hotel Cervino - Mythos Hotels
    • Italy
    • Travel Arrangements
    • 1 - 100 Employee
    • Hotel Receptionist
      • Nov 2022 - Present

      Front Office Department: Check in, Check out, Consiergerie Public Relations and Secretary Work Bookings: Quotation for stays Back Office: Cash Management, Issue of Fiscal and Administration Documents. Front Office Department: Check in, Check out, Consiergerie Public Relations and Secretary Work Bookings: Quotation for stays Back Office: Cash Management, Issue of Fiscal and Administration Documents.

  • TH Mercure Tirrenia Green Park****
    • Hotel Receptionist
      • May 2022 - Sep 2022

      Front Office Department: Check in, Check out, Consiergerie, Intern Coaching Public Relations and Secretary Work Bookings: Quotation for stays Back Office: Cash Management, Issue of Fiscal and Administration Documents. Front Office Department: Check in, Check out, Consiergerie, Intern Coaching Public Relations and Secretary Work Bookings: Quotation for stays Back Office: Cash Management, Issue of Fiscal and Administration Documents.

  • Hotel Berthod Rooms and Apartments****
    • Hotel Receptionist
      • Dec 2021 - Mar 2022

      Public Relation: Customer and Concierge Services Front Office Department: Check-In, Check out, Handling Requests from Telephone, E-mail and HTML Form on the Hotel Website, Adding Reservations, Sending of Offers for Stays. Back Office Department: Quotation for stays, Cash Management, Issue of Fiscal and Administration Documents. Public Relation: Customer and Concierge Services Front Office Department: Check-In, Check out, Handling Requests from Telephone, E-mail and HTML Form on the Hotel Website, Adding Reservations, Sending of Offers for Stays. Back Office Department: Quotation for stays, Cash Management, Issue of Fiscal and Administration Documents.

  • Park Hotel le Fonti****
    • Italy
    • Hospitality
    • 1 - 100 Employee
    • Hotel Receptionist
      • Jun 2021 - Oct 2021

      Public Relation: Customer and Concierge Services Front Office Department: Check-In, Check out, and Intern Coaching Booking Department: Handling Requests from Telephone, E-mail and HTML Form on the Hotel Website, Adding Reservations already received by Channel Manager, Sending of Offers for Stays. Operations Planning for the Reception and the Other Departments Back Office Department: Quotation for stays, Cash Management, Issue of Fiscal and Administration Documents. Public Relation: Customer and Concierge Services Front Office Department: Check-In, Check out, and Intern Coaching Booking Department: Handling Requests from Telephone, E-mail and HTML Form on the Hotel Website, Adding Reservations already received by Channel Manager, Sending of Offers for Stays. Operations Planning for the Reception and the Other Departments Back Office Department: Quotation for stays, Cash Management, Issue of Fiscal and Administration Documents.

  • Hotel Miramonti****
    • Italy
    • Hospitality
    • 1 - 100 Employee
    • Hotel Receptionist
      • Jul 2019 - Oct 2019

      Management of Back and Front Office: Public Relations, Customer Service and Consiergerie Reception: Check in, Check out of Private Guests and Groups Reservations and Bookings Management Issuing of Receipts and Invoices Accounting Record of Costs and Revenues Coaching of Interns in Reception Management, Public Relations and Selling Techniques Bar and Cafeteria Services Management of Back and Front Office: Public Relations, Customer Service and Consiergerie Reception: Check in, Check out of Private Guests and Groups Reservations and Bookings Management Issuing of Receipts and Invoices Accounting Record of Costs and Revenues Coaching of Interns in Reception Management, Public Relations and Selling Techniques Bar and Cafeteria Services

  • Hotel Borgo Il Melone****
    • Guest Relations Specialist
      • May 2019 - Jul 2019

      Management of Back and Front Office: Public Relations, Customer Service and Consiergerie Support of Reception Management: Check in and Check out Reservations and Estimates Accounting and Administrative tasks like Issuing of Electronic Receipts and Invoices Pricing and Support to the Revenue Manager Consultant Marketing, Sales and other Commercial activities both Online and Offline, in particular with Tour Operators and Travel Agencies Weddings, MICE and other types of Events Bar Services

  • Ars Hotels
    • Italy
    • Hospitality
    • 1 - 100 Employee
    • Hotel Revenue Management and Commercial Back Office Officer Intern
      • Jul 2018 - Oct 2018

      Revenue Management: Pricing Management through updates of Rates and room Availability of the 2 hotels that are part of Ars Hotels. Monitoring of correct data transmission from the Channel Manager to the Online Travel Agencies extranet portals like Booking.com, Expedia. Management control system: Data Aggregation and Analysis for Budgeting Providing Support to the Marketing & Sales department Activities: Tour Operator and Travel Agencies Commercial Partners contacts Database Management, compiling of information and reference material for Clients and other workers of the tourism sector like Tour Operators and Travel Agencies. Providing Support to the Central Booking Office Activities: Drafting of Documents and Spreedsheets, Groups' Booking Management, registration of Rooming Lists.

  • Park Hotel Regina***
    • Italy
    • Hospitality
    • Hotel Receptionist Intern
      • Jun 2017 - Aug 2017

      Public Relations and Customer Service Reception Management: Reservations, Check in, Check out Accounting: Issue of Tax Receipts and Invoices Administration and Secretary Work Breakfast and Bar Services Public Relations and Customer Service Reception Management: Reservations, Check in, Check out Accounting: Issue of Tax Receipts and Invoices Administration and Secretary Work Breakfast and Bar Services

  • Studio Telloli di Telloli Paola
    • Administrative and Accounting Employee
      • May 2014 - Sep 2014

      Public Relations and Secretary Work Administration and Accounting: Ordinary and Semplified Account Records (invoices, tax receipts, transport documents, fees, labor's cost and payments) Management control system: Use of Analytical Accounting System to allocate, by their respectives centres, Costs and Revenues Fiscal Unit: Tax Return Redaction for Individual Tax Payers and Other Documents required by Italian Law Human Resources: Redaction of Work Contracts and Privacy Policies. Transmission of Related Data to the Employment Center.

  • Telloli Gian Paolo
    • Administrative and Accounting Employee
      • Jul 2009 - Mar 2014

      Public Relations and Secretary Work Administration and Accounting: Ordinary and Semplified Account Records (invoices, tax receipts, transport documents, fees, labor's cost and payments) Management control system: Use of Analytical Accounting System to allocate, by their respectives centres, Costs and Revenues Fiscal Unit: Tax Return Redaction for Individual Tax Payers and Other Documents required by Italian Law Human Resources: Redaction of Work Contracts and Privacy Policies. Transmission of Related Data to the Employment Center.

  • Municipality of Fénis
    • Civil Registry Officer Intern
      • Jul 2006 - Aug 2006

      Public Relations Secretary Work: Documents' Redaction, Registration and Filing of Correspondance, Management of the Registration Cards Archive in the Civil Registry Office Accounting Office: Registration of the Citizens' Payments Public Relations Secretary Work: Documents' Redaction, Registration and Filing of Correspondance, Management of the Registration Cards Archive in the Civil Registry Office Accounting Office: Registration of the Citizens' Payments

Education

  • Fondazione Campus Studi del Mediterraneo
    Post Diploma Specialization, EQF Level 5, Istituto Tecnico Superiore in Hospitality Management per le strutture ricettive
    2016 - 2018
  • Istituto Superiore di Istruzione di Tecnica Commerciale Innocenzo Manzetti
    Diploma in Administrative and Accountant Expert, Economic, Business and Juridical Address
    2002 - 2007

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