Experience

Cortina Watch

• Singapore
• Retail
• 1 - 100 Employee

• Senior Operations Executive

  • Jun 2023 - Present

  - Monthly sales report analysis - Sell in & Sell out report analysis- Inventory control- Event support with Marketing team (Inventory, Manpower, logistic, sales, insurance, report)- Backend operation support for security & safe

• Ecommerce Executive (Operations)

  • Jul 2020 - May 2023

  - Orders Fulfilment - Coordinate with external brands for product listings and artwork - Online campaigns - Day to day customer service support via email, social media and calls - Other operations adhoc



Pazzion Group

• Singapore
• Retail
• 1 - 100 Employee

• Ecommerce Executive

  • Jan 2019 - Jul 2020

  - Handle day to day operations, such as daily online orders fulfilment (Ecommerce and marketplaces). Pick and pack orders, and arrange courier for orders to be delivered. - Maintenance of the website which includes, ensuring that all artworks are up to date, product listing for new launched and for franchise buying. As well as technical issues with website for website optimisation - Working closely with logistic partners for rates and delivery issuse - Manage Ecommerce and marketplaces inventory to ensure sufficient quantity for upcoming campaigns or for replenishments. Work closely with warehouse and merchandising team for stock transfers movement. - Liase with online vendors such as courier or payment gateway account managers for ecommerce website. - Handle customers enquires related to online orders or VIPs enquiries via emails, phone calls and social media. - Assist in copywriting (product description)and alternate text implementation for SEO purposes. - Brainstom with teammates for marketing campaigns mechanics - Source for brands for collaborations for joint campaigns and potential KOLs to work with for branding purposes. - In charge of cash rebate platforms such as Rebate Mango and Shopback for marketing campaigns - Point of contact for of other marketplaces such as JD.ID, Lazada, Shopee and iShopchangi. Eg, helped to set up Lazada store from store layout, inventory managements and worked closely with account managers for weekly and big campaigns such as 11.11 for marketing strategies and artworks - Take care of other social platform such as Trustpilot, Pinterest - Other adhocs included such as reports, post campaign evaluation etc Show less



Nautical Concept Pte Ltd

• Marketing Communications

  • Apr 2018 - Dec 2018

  * Reconstruct e-commerce website in terms on platform, web design, product shoots and inventory check. * Overall maintenance of website, template design, banner designs, updating product listing * Packing of orders and liaising with delivery vendor to send out order parcel * Attend to customers enquires such as feedback, complains, questions, exchange and refunds via social media, emails and calls * Planning for social media positing (Facebook and Instagram). Takes care up to 3 accounts consisting of up to 6 brand. * Copywriting for captions and flatlay photoshoot for products for social media content * Create posters and signage for relevant events and promotion for retails and departmental stores * Liaising with printing vendors for printing of posters to hoardings * Create newsletters/EDM contend for brands to be sent out via mailchimp * In charge of preparing marketing materials ranging from, signage, posters, digital banners, hoarding * Assist in branding such as creating artwork for logos, shoesbox and outsoles. * Take cares of CRM system such as keying in member information into system and printing month end report of new members, member purchases etc * In charge of implementation of new membership system (Poket) Liaising with vendor and their support team to set up the backend and fix any technical error. * Photographs product and editing (photoshop) of images to be used in catalogue * Assist in merchandising team to allocate stocks to retail and departmental stores * Assist in warehouse packing and unloading, as well as stock take * Help out in front line during peak events/occasions * Assist merchandising team with catalogue editing (Article number, pricing) * Visual merchandising for retail store for events such as National Day and Black Friday * Assist in store opening set up, preparing posters, props display, stocks display and such * Show less



Seven Stars Production Pte Ltd (IORA)

• Singapore

• Marketing Communications Executive

  • May 2016 - Dec 2017

  In charge of the e-commerce for the brands in the company which includes job scope of creating/maintenance of a website, photoshoot (overseas photoshoot and in-house photoshoots), editing and doing the final touch ups for the images, taking care of the inventory (for instance, checking the shipment of the stocks, inventory check), online customer service and shipping. Also does graphic designing/photography for social media platforms, EDM, poster, signage and game (graphic animation for app) promotions. I have experience being in the frontline as well as liaising with clients and vendors for various reasons such as ecommerce collaborations, A&P promotions and GWP. Show less



Big Box Singapore Pte Ltd

• Retail
• 1 - 100 Employee

• Visual Merchandiser

  • Jul 2016 - Sep 2016

  (Internship) In charge of visual merchandising display and creative concept for the fashion department. Visual merchandising for the fashion department includes wall display (shoes and bags) that pays attentions to texture and colours, as well as apparel coordinations Also did graphic design works for signage and banners for way finding purposes. (Internship) In charge of visual merchandising display and creative concept for the fashion department. Visual merchandising for the fashion department includes wall display (shoes and bags) that pays attentions to texture and colours, as well as apparel coordinations Also did graphic design works for signage and banners for way finding purposes.