Experience

EPIC Creative

• United States
• Advertising Services
• 1 - 100 Employee

• Digital Media Coordinator

  • May 2022 - Present



Freelance

• Social Media Consultant

  • Aug 2021 - Present

  Creates engaging and shareable content that follows the business goals of the clients. Establish goals and metrics to follow to achieve brand awareness and audience engagement. Develops content strategy to drive engagement and build an audience. Creates and maintains content calendar. Tracks analytics in relation to overall social media goals. Prepare graphics to be shared across platforms consistent with messaging. Optimize social media strategy by tracking engagement and audience growth. Implement best practices based on knowledge of social media trends and content strategies. Increases shares, saves and follows by incorporating informative and relevant content.



Whole Foods Market

• United States
• Retail
• 700 & Above Employee

• Market Team Member

  • Jan 2019 - Jul 2021

  Merchandised product according to policies and procedures of Whole Foods standards. Trained 5 new team members on policies and procedures. Maintained customer satisfaction, quickly resolving issues and offering expert assistance. Drove sales success by building displays and merchandising attractive arrangements. Assisted with tasks and work duties during slow periods to maintain team productivity. Monitored and prevented spoilage. Communicated waste to buyers, Team Leaders, and shift supervisor. Provided excellent customer service. Addressed needs of customers in an effective manner. Modeled suggestive selling techniques. Ensured adherence to all applicable health and safety regulations including Food Safety and regulatory duties required in the department.



What's Trending

• United States
• Entertainment Providers
• 1 - 100 Employee

• Social Media Marketing Intern

  • Feb 2021 - May 2021

  Created a content calendar to effectively schedule posts across platforms. Matched branding and company visual format through effective collaboration with development, multimedia, and design teams. Evaluated and kept track of pre-established goals across social media platforms. Created content strategies for digital media. Improved tracking by selecting the most relevant KPIs for monitoring and reporting. Helped implement community management strategies across social channels. Assisted with building cohesion on social channels between messaging approaches and specific campaigns.



Outpost Natural Foods Cooperative

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Cafe Assistant

  • Jun 2015 - Jan 2019

  Developed inventory tracking system. Merchandised perishable products to drive sales. Used upselling techniques to contribute to increased sales. Produced quality food items according to exact café recipes and standards. Regularly studied changing sanitation guidelines and safety requirements. Ensured efficient, informative, and friendly service according to customer service vision and standards. Assisted inventory control including accurate recording of losses, markdowns, and transfers. Developed inventory tracking system. Merchandised perishable products to drive sales. Used upselling techniques to contribute to increased sales. Produced quality food items according to exact café recipes and standards. Regularly studied changing sanitation guidelines and safety requirements. Ensured efficient, informative, and friendly service according to customer service vision and standards. Assisted inventory control including accurate recording of losses, markdowns, and transfers.



Barnes & Noble, Inc.

• United States
• Retail
• 700 & Above Employee

• Cafe Lead

  • Sep 2013 - Mar 2015

  Produced coffee beverages to serve to customers. Followed safety and sanitation guidelines. Trained staff on policies and procedures. Created weekly schedules for staff of 18. Ordered supplies used in the operation of café. Oversaw activities of café staff, to ensure they were providing the highest quality products and customer service. Greeted and established rapport with customers, proactively engaging them in conversations about our café products, services, and promotions to determine their needs and recommend the right products. Use maintenance checklists throughout the shift to ensure café cleanliness.

• Head Cashier

  • Jan 2009 - Aug 2013

• Barista

  • Dec 2006 - Dec 2008