Lead Software Engineer

• Nov 2022 - Present

Crisp is a small team of <10 people determined to make customer relationship simple.Crisp counts more than 500,000 customers, and our chatbox is used by 200M people each month.In the tech team, we manage the 100+ projects that make up Crisp.We value autonomy, and have a strong empathy towards our end-users.Our days consist in:› Shipping reliable and efficient code to our app and chatbox› Maintaining the Crisp microservices, libraries and plugins› Designing and building new front-end features, improving existing ones› Building new back-end components, improving existing ones› Building administration, monitoring, moderation and forensic tools to manage and automate the company› Doing customer support› Working on side-projects• { Dev. environment: Vue.js, Vanilla JS, Node.js, MongoDB, SQL, Redis }• { Design & prototyping: pen & paper, Sketch } Show less

Software Engineer

• Oct 2019 - Nov 2022

Apprentice Research Engineer

• Sep 2016 - Sep 2019

Part of a multi-disciplinary team (sociologist, technical experts, researchers, designers) with a strong OTT culture. Our focus: communication interactions, financial services and mobile banking. 1st year: conversational commerce (chatbots) › Conceived and developed several prototypes of innovative communication services. › Developed Node.js modules. › Participated in the conception and development of a "connector" API to support Google RBM RCS interconnection in several countries. The API is now the "Bot Connector by Orange", and is live in production since 2018! 🚀 › Participated in the writing of normalisation proposals (towards OEMs and GSMA). The RCS Universal Profile 2.2 includes some of our proposed features! 2nd year: mobile banking and financial services › Wrote technical analyses about screen-enriched smart-speakers (Amazon Echo Show, Google Smart Displays). › Communicated the results of these analyses through presentations, videoconferences and more formal meetings (towards various tech./marketing/product teams). › Conceived and developed several prototypes of innovative banking experiences, on various supports (chatbots, vocal assistants, mobile applications, web interfaces). › Participated in the writing of normalisation proposals (GSMA Maap/GFRG groups). 3rd year: mobile banking and financial services › Worked on new opportunities for banking experiences (PSD2, scoring, coaching). › Did some data science magic I can't talk about. › Led the major redesign of our prototypes (single features & complete apps). › Participated in the writing of normalisation proposals (GSMA RCS Roadmap/GFRG group). • { Dev. environment: Node.js, JS ES9, Vue.js, MongoDB, Redis, OpenShift, Docker, Jenkins, Python, pandas, sklearn } • { Dev. practices: Infrastructure as Code, Test Driven Development} • { Design & prototyping: Illustrator, Adobe XD, Marvel } Show less

Web Developer

• Jun 2016 - Jul 2016

I took part to the revamping of the Banque Casino website. Banque Casino is a Groupe Casino activity, offering a range of bank cards, credit and insurance solutions as well as payment solutions for e-commerce.The main goal was to migrate from Sharepoint to Joomla!.I worked with a great team at DotSafe, and had fun building several Joomla! modules, components and extensions!

Web/Android Developer Internship

• Apr 2016 - Jun 2016

I improved Web2Phone, a visioconferencing service based on an Android client, a PHP backend and web client. The communication core was built with WebRTC, and especially OpenTok.