Experience

Young Invincibles
• United States
• Public Policy Offices
• 1 - 100 Employee
• Technology & Outreach Manager

  • Jul 2022 - Present


PayJunction

• United States
• Financial Services
• 1 - 100 Employee

• Technical Specialist

  • Jan 2020 - Jun 2022

  Payment processing company excelling in technology and relationships. Quickly working support tickets internally and externally via phone and email. Maintaining desktop and mobile internal technologies emphasizing security through two-factor, SSOs and VPNs. Additional involvement in development through presentations, campaigns, and evolution of company values Payment processing company excelling in technology and relationships. Quickly working support tickets internally and externally via phone and email. Maintaining desktop and mobile internal technologies emphasizing security through two-factor, SSOs and VPNs. Additional involvement in development through presentations, campaigns, and evolution of company values



Apple

• Indonesia
• Software Development
• 1 - 100 Employee

• Pro

  • May 2017 - Dec 2019

  Planned meetings, hiring events and performance reviews ensuring proper communication. Pin-pointed areas of opportunity within employees work flow and guide them through improvement through coaching and shadowing. Coordinated and led team training and all new hire orientation. The main resource for internal systems, troubleshooting and researched industry knowledge to share to the entire work force. Collaborated with business partners for unique technology solutions

• Specialist

  • Apr 2015 - May 2017

  One position, multiple roles. Engaged with customers via phone email and in person to provide customer and sale support in friendly approachable manner. Mentored new hires and tested their knowledge of new products and services, and their capability of exceeding expectation. Led the Visual Merchandising team through organization of employee in teams for product introductions.