Experience

Dotkeeper

• Sweden
• Technology, Information and Internet
• 1 - 100 Employee

• Technical Solutions Specialist

  • Jun 2022 - Present

• Tech Support

  • Aug 2018 - May 2022

  Dotkeeper is part of AWA Group - a leading intellectual property (IP) consultancy with presence in Europe, US and Asia. Our vision is to be the best value-creating digital asset partner for companies and organizations, working with domains, SSL Certificates and social media user-names. We protect, manage and develop our customers' digital presence using expertise, technology and security, while always remaining focused on our customers and providing outstanding service. Amongst our customers are well-known brands, global organizations and exciting start-ups, all of whom understand the value of their digital presence. Together with AWA, we help customers that want to take a holistic approach, in both planning and operation, to their trademarks, domain names and other intellectual property. Show less



One.com

• France
• Media Production
• 1 - 100 Employee

• Team Supervisor

  • Feb 2014 - Jul 2018

  I have been the Team Supervisor for the 2nd line support at One.com. The 2nd line support was the contact hub between the 1st line technical support and for instance developers and systems administrators. One of the main goals for the team was to find solutions to more complicated technical issues. Some things I did in my daily work:- Managed a team with members both in Copenhagen and Dubai.- Was responsible for the teams' performance.- Was involved in the team members' (10 in total) performance, development and well-being.- Had contact with employees in all kinds of roles across the company (managers, developers, system administrators, etc) to find solutions, improve workflow, etc.- Had a responsibility in communicating technical information to the support.- Coordinated projects (for instance tools to make the life as a supporter easier).- Was involved in translations between English, Danish and Swedish of texts we published or that was sent to the customers. Show less

• Team Coordinator

  • Nov 2011 - Jan 2014

  I started out as Team Coordinator for the Swedish 1st line technical support, and later on I progressed to being Team Coordinator for the 2nd line support as well.The role included helping out with the day to day tasks in the support, as well as being responsible for the team's overall work being done and planned on a daily basis.

• 1st line technical support

  • Jun 2010 - Nov 2011

  Worked in a team of 6 with providing technical support to more than 100.000 Swedish customers.- Support via mail and chat- Support on in house products (e.g webmail, website builder) as well as 3rd party products (e.g WordPress, Joomla, Drupal) and general webhosting features.



Fitness24Seven

• Sweden
• Health, Wellness & Fitness
• 300 - 400 Employee

• Site Responsible

  • Jul 2009 - Jun 2010

  In charge of the day to day running of one of Fitness24Seven's gym sites around Skåne, which, among others, included: - Selling gym memberships. - Making sure all equipment worked flawlessly. - Contact and collaboration with other Site Responsibles in other sites. - Independent work and swift decisions. - Lots of laughs together with all the fantastic and enthusiastic customers. I traveled all around Skåne and worked where needed instead of just staying at one single site. This worked splendidly for me. Getting to know new sites and their customers was a great way to always experience something new. Show less