Experience

ORLANDO VA MEDICAL CENTER

• United States
• Medical Practices
• 100 - 200 Employee

• Civilian Payroll Technician

  • Feb 2021 - Present

• Accounting Technician

  • May 2017 - Jan 2021

  • Analyzed materials and documents for through auditing and processing guidelines. • Established cooperative work relationships when crossed trained to a new position within the technician position. • Helped find and solve operational and technical problems within the systems and processes put in place. • Perform a comprehensive analysis to reconcile and balance all payable and undelivered orders reports in the financial systems • Serve as VAMC Administrator for the electronic… Show more • Analyzed materials and documents for through auditing and processing guidelines. • Established cooperative work relationships when crossed trained to a new position within the technician position. • Helped find and solve operational and technical problems within the systems and processes put in place. • Perform a comprehensive analysis to reconcile and balance all payable and undelivered orders reports in the financial systems • Serve as VAMC Administrator for the electronic invoicing system and grant, edit, and eliminate accesses to the system. • Assist internal and external customers with purchase order and invoice questions and conducting research to allow for informed communication with customers • Catalogued a variety of materials in an automated cataloging environment where the bibliographic characteristics are relatively easy to determine and cataloging decisions are made within established standards.



Morgan & Morgan, P.A.

• United States
• Legal Services
• 700 & Above Employee

• Receptionist

  • Nov 2016 - Apr 2017

  •Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. •Directs visitors by maintaining employee and department directories; giving instructions. •Maintains security by following procedures; monitoring logbook; issuing visitor badges. •Maintains telecommunication system by following manufacturer's instructions for house phone and console operation. •Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. •Directs visitors by maintaining employee and department directories; giving instructions. •Maintains security by following procedures; monitoring logbook; issuing visitor badges. •Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.



Expedia Group

• United States
• Software Development
• 700 & Above Employee

• Concierge

  • Nov 2015 - Nov 2016

  •Provide each guest with a professional and courteous greeting and outstanding guest service •Build rapport with the guest and assist guest in selecting the product that matches their needs. Needs are assessed via the discovery process (i.e. asking questions) •Meet or exceed established sales targets in a commissioned environment •Demonstrate the ability to generate sales and up sell product by "painting the picture" and planning out the guest's stay to maximize the their experience… Show more •Provide each guest with a professional and courteous greeting and outstanding guest service •Build rapport with the guest and assist guest in selecting the product that matches their needs. Needs are assessed via the discovery process (i.e. asking questions) •Meet or exceed established sales targets in a commissioned environment •Demonstrate the ability to generate sales and up sell product by "painting the picture" and planning out the guest's stay to maximize the their experience •Take responsibility for solving guest issues in a timely fashion with satisfaction and a sense of urgency. Follow up on issues to ensure that they are resolved •Show proven ability to sell in person and on the phone •Use sales tools to invoke a sense of urgency to get the guest to commit; closes and books the sale and gets guest to make payment •Provide a thorough, detailed recap of the purchase along with properly thanking the guest for their business Show less •Provide each guest with a professional and courteous greeting and outstanding guest service •Build rapport with the guest and assist guest in selecting the product that matches their needs. Needs are assessed via the discovery process (i.e. asking questions) •Meet or exceed established sales targets in a commissioned environment •Demonstrate the ability to generate sales and up sell product by "painting the picture" and planning out the guest's stay to maximize the their experience… Show more •Provide each guest with a professional and courteous greeting and outstanding guest service •Build rapport with the guest and assist guest in selecting the product that matches their needs. Needs are assessed via the discovery process (i.e. asking questions) •Meet or exceed established sales targets in a commissioned environment •Demonstrate the ability to generate sales and up sell product by "painting the picture" and planning out the guest's stay to maximize the their experience •Take responsibility for solving guest issues in a timely fashion with satisfaction and a sense of urgency. Follow up on issues to ensure that they are resolved •Show proven ability to sell in person and on the phone •Use sales tools to invoke a sense of urgency to get the guest to commit; closes and books the sale and gets guest to make payment •Provide a thorough, detailed recap of the purchase along with properly thanking the guest for their business Show less



U.S. Department of Veterans Affairs

• United States
• Government Administration
• 700 & Above Employee

• Customer Service Work-Study

  • Jul 2016 - Aug 2016

  • Maintained files, records and reports specific to the function of the organization using Vista and CPRS software • Interpreted and distributed various types of information (e.g., correspondence, policies, data and records) to the appropriate stakeholders • Experienced with scheduling and calendar software using Microsoft Outlook • Assisted in coordinating tours for the Lake Nona VA Facility • Assisted Joseph Nunez with the “Speak to the Director” program • Properly distributed… Show more • Maintained files, records and reports specific to the function of the organization using Vista and CPRS software • Interpreted and distributed various types of information (e.g., correspondence, policies, data and records) to the appropriate stakeholders • Experienced with scheduling and calendar software using Microsoft Outlook • Assisted in coordinating tours for the Lake Nona VA Facility • Assisted Joseph Nunez with the “Speak to the Director” program • Properly distributed patient complaints to the corresponding departments while providing excellent customer service to staff and veterans Show less • Maintained files, records and reports specific to the function of the organization using Vista and CPRS software • Interpreted and distributed various types of information (e.g., correspondence, policies, data and records) to the appropriate stakeholders • Experienced with scheduling and calendar software using Microsoft Outlook • Assisted in coordinating tours for the Lake Nona VA Facility • Assisted Joseph Nunez with the “Speak to the Director” program • Properly distributed… Show more • Maintained files, records and reports specific to the function of the organization using Vista and CPRS software • Interpreted and distributed various types of information (e.g., correspondence, policies, data and records) to the appropriate stakeholders • Experienced with scheduling and calendar software using Microsoft Outlook • Assisted in coordinating tours for the Lake Nona VA Facility • Assisted Joseph Nunez with the “Speak to the Director” program • Properly distributed patient complaints to the corresponding departments while providing excellent customer service to staff and veterans Show less



Chase

• United States
• Financial Services
• 700 & Above Employee

• Bank Teller

  • Mar 2015 - Nov 2015

  Provided account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, traveler's checks, and series e bonds; answering questions in person or on telephone; referring to other bank services. Provided account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, traveler's checks, and series e bonds; answering questions in person or on telephone; referring to other bank services.



Solstice Sunglasses

• United States
• Retail
• 100 - 200 Employee

• Selling specialist

  • 2013 - 2015

  Initiates contact with the customer in the store and helps the customer feel welcome Assesses the needs of the customer and provides the appropriate level of service and expertise Communicates with customers about style, quality and value of our products Aware of in store promotions and communicates them to customers Builds repeat customer through excellent customer service and use of mailing list Ensures personal sales productivity goals are met Completes assigned duties in a… Show more Initiates contact with the customer in the store and helps the customer feel welcome Assesses the needs of the customer and provides the appropriate level of service and expertise Communicates with customers about style, quality and value of our products Aware of in store promotions and communicates them to customers Builds repeat customer through excellent customer service and use of mailing list Ensures personal sales productivity goals are met Completes assigned duties in a timely manner with attention to details Operates cash register with accuracy and efficiency Actively listens and accepts direction and guidance from management Show less Initiates contact with the customer in the store and helps the customer feel welcome Assesses the needs of the customer and provides the appropriate level of service and expertise Communicates with customers about style, quality and value of our products Aware of in store promotions and communicates them to customers Builds repeat customer through excellent customer service and use of mailing list Ensures personal sales productivity goals are met Completes assigned duties in a… Show more Initiates contact with the customer in the store and helps the customer feel welcome Assesses the needs of the customer and provides the appropriate level of service and expertise Communicates with customers about style, quality and value of our products Aware of in store promotions and communicates them to customers Builds repeat customer through excellent customer service and use of mailing list Ensures personal sales productivity goals are met Completes assigned duties in a timely manner with attention to details Operates cash register with accuracy and efficiency Actively listens and accepts direction and guidance from management Show less